Manager of Donor Resources

Job Description

Ultimate Staffing is seeking candidates for a Manager of Donor Services position.

This is a Direct Hire position! On-site in Roanoke, VA

Ideal candidates will have excellent people managing skills and experience!

This is a Full-Time position, Monday-Friday 8AM-5PM

Position Overview:
The Manager of Donor Resources manages the Donor Resources Department, for the assigned
division, in order to align production opportunities with the need to reach organizational goals
and efficiencies. This position works with the Account Managers and the Donor Resources
Recruiters to supervise the rebooking, planning and logistics of blood drives in order to facilitate
goal-making aligned with inventory and usage projections. This position regularly exercises
discretion and judgement in performance of duties and evaluates metrics of each reporting staff
member and manages appropriately.

Essential Functions:

Administrative:
- Maintains awareness of current events and trends in the blood industry
- Directs Account Managers and Recruiters for the division in the performance of duties
- Works with the Donor Resources Business Development Manager to ensure the blood drive
calendar is completed by the set deadline weekly
- Works with the Donor Resources Business Development Manager to assign openings in the
blood drive calendar to the Account Managers and follows up as needed to ensure a full
schedule
- Provides motivation and development for subordinates
- Develops leaders throughout the organization by being a role model of high leadership
behaviors and through the implementation of leadership development opportunities
- Has ability to analyze excel reports and interpret data
- Reviews the scheduled blood drives in advance to evaluate and maintain efficiencies and
accurate goals
- Works directly with all departments to achieve efficiency, accuracy, and monthly goal
- Tracks the monthly goals and sets expectations for the Account Managers
- Monitors each Account Manager for goal-making metrics and efficiencies
- Manages each Recruiter for goal-making metrics and assigns their schedule
- Schedules, interviews, and selects appropriate candidates for department positions with the
assistance of the Director of Donor Resources
- Works closely with Donor Services to ensure changes are communicated and updated in a
timely manner
- Recognizes and has the ability/agility to make changes to blood drives when need dictates
- Develops an extensive working knowledge of the HemaTerra Technologies product suite
- Supports the growth of the company by promoting HemaConnect donor recruitment
software through public relations activities, onsite coordinator training, presentations, and
hands-on relationships
- Implements strategies to facilitate staff to retain and manage sponsor organizations
- Creates new and imaginative approaches for developing successful recruitment and operational strategies
- Shows a willingness to question traditional assumptions and modes of operation
- Performs blood drive on-site visits
- Routinely calls or visits blood drive coordinators to assess Account Managers performance
- Performs quality checks to ensure that all essential information in HemaCollect is correct
and timely
- Assists Account Managers with rebooking and retaining blood drives on the calendar
- Assists with customer service follow up with blood drive coordinators
- Other duties as assigned or required

Minimum Qualifications:
- Bachelor's Degree or three plus years of blood banking experience or three plus years of
proven outside sales experience in a service relation industry
- Outside sales, marketing, or customer service

All qualified applicants will receive cons
To apply please email your resume to speck@ultimatestaffing.com