What are the responsibilities and job description for the Member Service Call Center position at Ultimate?
Job Description
Job Duties:
- Provide excellent customer service and sell a variety of Good Sam memberships; Heavy emphasis on call center sales and up-selling.
- Receive and respond to membership inquiries by listening attentively and responding with first class customer service.
- Process and receive customer calls and solicit additional sales of various memberships and services.
- Provide knowledge to customers by explaining the type of service or membership offered.
- Convert customer inquiries to sales through established sales techniques with an emphasis on sales conversion rates.
- Validate and update membership accounts with required call and order information.
- Perform other duties as assigned.
Minimum Qualifications:
- High school diploma or equivalent
- At least one year in a professional call center setting and sales experience preferred.
- Strong interpersonal, verbal/written communication and listening abilities required.
- Must have effective organizational skills.
- Basic computer knowledge and ability to learn in-house computer programs essential.
Class will start in January 2024
Pay rate- $17/hr
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to aroblesmontalvo@ultimatestaffing.com
Salary : $17
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