Patient Account Specialist(kg)

Job Description

Patient Account Specialist-Hybrid

Compensation: $23.00 - $25.00 per hour (DOE)
Work Hours: 8:00 AM - 4:30 PM
Location: Minneapolis, MN
Work Arrangement: Hybrid - Requires on-site presence at least 2 days per week in Minneapolis, MN
Benefits: Comprehensive benefits program to include Health, Dental-, Vision-, Short- and Long-Term Disability Insurance, Life Insurance, Free virtual in-home care for primary care health, Accident Coverage Insurance, Critical Illness Insurance, Bonus, Stock Purchase Plan, 401K, PTO and 10 Personal Holidays per year.
How to Apply: If you are interested, please apply directly to this position, and then feel free to call Kim at my direct line: 651-461-0183. Setting up immediate interviews.

Position Title: Patient Account Specialist
Job Description:
We are currently seeking dedicated professionals to join a progressive company located in Minneapolis, MN, consistently recognized as a Top Workplace for 12 consecutive years. We value reliability, a passion for the medical industry, and a commitment to assisting individuals. In this role as a Patient Account Specialist, you will serve as the initial point of contact for patients contacting our toll-free Patient Collections team. Your responsibilities will include processing patient payments, establishing payment plans, and addressing basic inquiries regarding patient billing and account status. The role also involves routing patient inquiries to the appropriate team or cross-functional units within the organization. We are looking for individuals with excellent communication skills, a proactive approach, a commitment to deadlines, a willingness to learn and grow, and a dedication to providing a positive patient experience. This position is not focused on aggressive debt collection but rather on working collaboratively with patients to explore payment, rental, or purchase options. It is a medical collections role with an emphasis on maintaining a friendly patient-centric approach.

Key Responsibilities:

• Handle inbound calls received at the Patient Collections toll-free phone number.
• Spend 80% of the day on inbound calls and the remaining 20% making follow-up outbound calls.
• Proactively reach out to patients to address overdue account balances.
• Respond to patient inquiries regarding insurance claim status, account balances, and account resolution options.
• Process patient payments, establish payment plans, and discuss Patient Assistance Consideration eligibility.
• Update and maintain patient information related to billing and collections cycles.
• Effectively communicate with patients regarding issues and grievances using the internal reporting system and with cross-functional teams.
• Ensure compliance with all applicable regulatory requirements, including SEC, IRS, and HIPAA.

• Associate degree or equivalent work experience.
• Minimum of 1 year of experience working with customers in a face-to-face or telephonic healthcare setting.
• Preference for candidates with prior experience in medical billing, coding, benefits, authorization, or medical collections.
• Ability to handle difficult or emotional situations effectively.
• Strong multitasking skills and the ability to work independently with minimal supervision.
• Excellent communication and relationship-building skills with a keen attention to detail.
• Exceptional documentation skills with clear and concise communication abilities.
• Thrives in a fast-paced environment and adapts quickly to change.
• Effective communication with patients, colleagues, and manage
  To apply please email your resume to kgorczynski@ultimatestaffing.com

Salary : $23 - $25