What are the responsibilities and job description for the Client Success Specialist position at Ultius, Inc.?
The Client Success Specialist is one of the most important positions within the company. Client Success team members work in our Las Vegas office in order to provide 24/7 support to our global client base. The main channels of support that we provide are phone, text, email and live chat. This position is the direct connection between the client and the company and requires a positive attitude to rise above everything else. Depending on your experience, this flexible, entry level position pays between $10.00 to $14.00 per hour.
Successful candidates are enthusiastic individuals who possess a combination of empathy and tact. A friendly demeanor and the ability to work autonomously are highly desired. Freshdesk and Zendesk Chat are used extensively, so some experience using customer support software is a plus.
Description and Job Duties
- Provide superior customer service in response to all customer inquiries via Voice over IP (VoIP), text, Live Chat, and email.
- Navigate our administrative site to ensure orders are accurate, client questions are answered, and clients are happy with their orders.
- Communicate with quality assurance staff about specific orders.
- All other duties as assigned.
Required skills
- Competency in MS Word, Google Drive, and basic computer knowledge.
- Superior verbal and written communication skills.
- Ability to work in a team setting, as well as individually.
- Ability to work holidays, weekends, and overnights as required.
- Some college, preferably second year or higher.
Work Environment
This is a local position in sunny Las Vegas, NV. Our office is conveniently located near Rainbow and Sahara. Snacks and beverages are provided by the company at no cost to the employee. The office staff includes Client Success, Quality Assurance, Growth Department, Product (engineering), and Talent & Compliance.
Shifts are usually 5 hours in length, with start and end times varying throughout the year. The position is currently being offered as part-time (less than 25 hours per week). While we are generally very flexible with scheduling, we are specifically seeking applicants who can work weekend shifts.
Company Description
Ultius, Inc. is a technology company that provides an Internet-based marketplace for consumer-focused document preparation services. We have three main tiers of business: custom sample writing, academic editing, and business writing. Our mission is to conveniently deliver high-quality content while offering tremendous client support. Since 2010, Ultius has provided contracted work, part-time, full time and salaried positions to employees from around the nation. We have an amazing group of hardworking individuals who love what they do, and enjoy their work environment. Ultius also deeply believes in furthering the knowledge economy by providing knowledge based jobs. We value people who remain loyal to our brand and company and will provide greater compensation for hard, dedicated work.
Benefits
We are open for business 24/7, and offer increased compensation for specific holiday hours. All employees begin earning paid time off and sick time after 90 days of service. Company sponsored medical, dental, and vision, as well as a retirement savings plan are available to full-time employees. Before applying, we recommend reading more about our company culture to see if you might be a good fit. All job offers are contingent on the applicant passing a pre-employment reference check, criminal background check, and drug test.
Equal Opportunity Employer
Ultius, Inc. is an equal opportunity employer and does not discriminate on the basis of gender, age, race, skin color, religion, disability, sexual orientation or child rearing factors. All are welcome to apply.