Product Manager

ULTRA MOBILE is seeking a talented Product Manager to join the Product Team! Individual reports to Sr. Product Manager. Role is remote in the U.S.

ABOUT THE ROLE

The Product Manager is responsible for delivering products and services that level up the customer experience for Mint Mobile and Ultra Mobile subscribers. Working with cross-functional teams and company stakeholders, this person will assess and identify opportunities to make the user experience as frictionless as possible, all while keeping Ultra’s key business objectives in mind. From eliciting and documenting business requirements and functional requirements, to supporting the development process and maintaining a feature roadmap, the Product Manager will take a collaborative approach to ensure the success of each product and feature. This person will provide strategic input into the online user experience, helping align disparate experiences across brand and channel into consistent, best-in-class user flows. The ideal candidate is detail-oriented, analytical, and always takes a data-driven approach to decision-making.

The Product Manager will be responsible for translating requirements into detailed workflow diagrams. This role will help manage a critical part of the development lifecycle, taking the business needs and expressing how they are applied to the existing Product workflow. In collaboration with Creative, Brand, and Engineering team members, the Product Manager will help produce wireframes that address the collective needs of both the brand and the end-user, all while taking into account best practices and limitations of our technical platform. Internal collaboration will be a major part of the role.

Your usual day of awesomeness includes:  

• Working with other Product Managers to understand the goals of the feature requests.
• Working with the Creative User Experience team to define and test potential solutions as well as maintain a product design system.
• Working with the Engineering team to understand what’s possible and the level of effort required to develop each solution.

WHAT YOU BRING

• Bachelor's Degree in Computer Science, Interaction Design, Information Science, or related field/experience.
• 5 years of experience as a Product Manager, Business Analyst, or similar role.
• Experience with telecommunications products and services is a plus.
• Ability to address User Experience Design requirements and ensure that they can be integrated as part of the functional requirements.
• Expert knowledge of account-related workflow management from concept through design and development, with a focus on KPIs and objectives.
• Experience taking ideas from inception to implementation and launch.
• Ability to organize and prioritize multiple work assignments and manage projects effectively.
• Data-driven, with proficiency in analytics tools and user testing.
• Ability to work independently.
• Ability to prosper in fast-paced environments and meet aggressive timelines.
• Exhibit a growth mindset - an ability to take risks, question norms to help identify unseen opportunities, and drive product & experience innovation.
• Ability to manage requirements, tasks, and documents related to multiple independent or dependent projects/programs.
• Collaborative work style and the ability to synthesize inputs from several parties, bringing people together to align around the best options that achieve the common goals of the team.

WE ARE ULTRA & MINT MOBILE

We connect people to what’s most important in their lives: Easily, affordably and reliably. We strive to be California’s Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You’re an individual with unique needs, and we’re prepared to exceed any expectations you have for an ideal employer. 

We’re smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, vacation, retirement and equity options in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.

In addition, we’ve got a laundry list of perks you’ll brag about on insta -- Lunch every day prepared by our very own chef, healthy snacks, onsite gym, free massages, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew/Kombucha Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).  

And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you’ll want to take home to mom or invite to your kid’s next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Ultra & Mint! 

OUR VALUES – LET’S MAKE LIFE ULTRA TOGETHER!

• Ownership: We are all owners; be the outcome and get the job done.
• Action Biased: Be brilliant, proactive, and act with urgency.
• Embrace the Adventure: Be agile, adaptive, and thrive on change.
• Invent and Simplify: Never accept good enough.

$1,000 REFERRAL BONUS

Take a look at this job description, if you are the right person, please apply. If Ultra Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job.  If we hire them and they stay for 90 days, you get $1000.  For more details of restrictions and rules, please email recruiting@ultra.me. 

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.