Enrollment Coach

Please Note: Internal Employees, please access the Career app on the Workday Dashboard homepage to apply for the position.

Why join UMass Global?
Competitive compensation and benefits promote your health and well-being. UMass Global embraces inclusion, promotes corporate responsibility, and applies sustainable practices on the job and in the office.

Exceptional Benefits
At the University of Massachusetts Global, we value the personal health and financial well-being of our employees. Our affordable and flexible benefits packages truly encompass our mission and values by giving our employees peace of mind to allow them to focus on their professional development and other important aspects in their lives. Our benefits include:

• Variety of Medical, Dental, and Vision coverage
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Wellness Programs (Physical and Mental Health Challenges, Campus Events)
• Robust and comprehensive Retirement Plan (Basic, Supplemental, Roth options)
• Employer matching and mandatory contribution by UMass Global
• Tuition Remission (UMass Global and Chapman)
• Professional development through online learning and training tools
• Service/Recognition awards
• Paid time off

Responsible for supporting prospective students through their initial inquiry, application, and admission phase. This position utilizes a consultative sales approach to understand the prospective student’s needs, determine whether Brandman University will meet their educational goals, and if appropriate, make a compelling recommendation for them to attend Brandman. This individual helps to facilitate the enrollment process by making frequent phone contacts with the prospective student, by connecting the prospective student with relevant campus personnel (e.g. Academic Advisors and One-Stop Specialists), and by overcoming prospective student objections when appropriate.
TYPE OF SUPERVISION:
Receive general supervision from the Enrollment Services Manager.

• General Supervision — indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION DUTIES AND RESPONSIBILITIES:
ESSENTIAL FUNCTIONS:
Percentage

• Responsible for converting prospective students from point of inquiry through registration/matriculation and onto a Brandman student. Must be comfortable with having your phone activity and overall performance measured. Utilize consultative sales processes to support students and overcome objections.

• Serve as the primary point of contact for prospective students and help them navigate through the enrollment process while maintaining a high level of customer service throughout all interactions.

• Communicate Brandman University’s unique value proposition in a compelling and personalized fashion to all prospective students.
• Advise the prospective student on suitable programs in accordance with their goals and experience. Effectively communicate program requirements to prospective students.
• Create and maintain an accurate roster of prospective students in Brandman’s CRM to assist with outreach record management. Provide regular feedback to the Enrollment team regarding issues, questions and barriers students face.
• Work in collaboration as part of the team responsible for recruiting and enrolling Brandman University students

95%

• Perform other duties, as assigned

5%
TOTAL
100%

POSITION SPECIFICATIONS AND REQUIREMENTS:
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Exceptional interpersonal skills, which can work effectively with a diverse group of constituencies
• Experience maintaining accurate records in a CRM and/or other student databases
• Ability to work autonomously with a high level of initiative in order to achieve enrollment results. Good time management and prioritization skills
• Comfortable being measured on enrollment targets and performance metrics
• Ability to work effectively as a member of a team
• Flexibility – the ability to thrive in a dynamic, growing, and evolving organization
• Good communication, both written and verbal
• Working knowledge of consultative sales
• Student-focused
• Personalized service/attention, responsive
• Empowering
• Coachable; accepts and implements feedback; can accept other view points
• High integrity
• Able to clearly articulate or present their point-of-view
• Self-disciplined; focused; solution-oriented
• Ability to plan, prioritize and organize effectively
• Optimistic, positive, resilient

EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:

• Bachelor’s degree, or equivalent combination of education and experience.
• One to three years of experience related to admissions, coaching, customer experience, or sales is required.

Machines, Tools, Equipment, Electronic Devices and Software: Strong technical and computer skills. Must have an aptitude for and willingness to learning new software applications quickly.

Contact with Students: Frequent
Contact with Faculty and/or Staff: Occasional
Contact with Community and Vendors: Occasional

Special Requirements:
Position may be required to work flexible hours particularly given campuses’ extended hours of operation, and may require occasional weekend and/or evening work. All applicants are subject to a background check and criminal history review. Working conditions are normal for an office environment.

Please Note: Internal Employees, please access the Career app on the Workday Dashboard homepage to apply for the position.

Equal Employment Opportunity -UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, ancestry, color, religious creed (including religious dress and grooming practices), disability (mental and physical), marital status, medical condition, genetic information, military and veteran status, national origin (including language use restrictions), race, sex (including pregnancy, childbirth, breastfeeding, and/ related medical conditions), gender, gender identity, gender expression, sexual orientation, or any other characteristic protected by local, state or federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at burecruiting@umassglobal.edu.

Job Type: Full-time