Job Description:
Provides implementation and break/fix support for the Organization’s Desktop computing environment. This includes the installation of PC software, printers, various peripherals, desktops while ensuring connectivity to LAN and WAN environment. Answers users questions regarding desktop and LAN connectivity issues. Responds to users needs via the Help Desk trouble ticket methodology. Provides preventive maintenance services and ensures technical documentation such as ticket logs, maintenance logs, troubleshooting tips knowledgebase, are updated on a timely basis. Evaluate the availability of patches and updates to existing software/hardware and coordinates with Network Services Supervisor and Network and Telecommunications Manager the implementation of such.
Required Skills:
Required Experience:
Work Experience:
Two years of experience in desktop/peripheral devices, installation/deployment and support.
License/Registration/Certification
A certification preferred.
Education and Training:
High School Diploma or equivalent required. Bachelor's degree in related field preferred.
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