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Decision Support Analyst

UNC Health Appalachian
Boone, NC Full Time | Temporary
POSTED ON 11/21/2023
  • Position Summary
    • The Decision Support Analyst generates, analyzes, and prepares information for work with clinical and administrative staff. Works with clinical and financial personnel to determine and meet their information needs.
    •  
    • The Decision Support Analyst’s decisions and actions with patients and families are determined in an ethical manner practicing compassion and respect for the inherent dignity, worth and unique attributes of each person.  Effectively communicates with patients/families, visitors, colleagues, physicians, leadership, and volunteers. The Decision Support Analyst follows and adheres to ARHS policies and procedures, regulatory requirements, and standards of behavior.
    •  
    • The Decision Support Analyst demonstrates the ARHS Mission, Vision, and Values in action and approaches work in a way that reflects a bias for action, efficiency, and personal accountability. The Decision Support Analyst demonstrates professional conduct, effective communication, and effective delegation of tasks. Effectively and professionally manages working relationships with coworkers, physicians, and all ARHS team members in a way that promotes a healthy work environment. Performs duties under general supervision. Always assists coworkers, patients, families, and visitors, so long as the assistance is in-line with their scope.
  • Position Qualifications
    • Minimum Education
      • Bachelor’s Degree with a focus in business, finance, or accounting
    •  
    • Experience
      • 1 year of experience in the finance area required
      • 1 year of prior experience in a similar role with a similar scope is preferred
    •  
    • Required Registration/License/Certification
      • Licensure not required
    •  
    • Knowledge, Skills and Abilities
      • Ability to communicate courteously and effectively with the public, patients, family, staff, and physician and acts within the chain of command, utilizing positive verbal and non-verbal skills
      • Knowledge of personal computer and spreadsheet, graphics and flowcharting software applications (Word, Excel, PowerPoint presentations)
      • Knowledge of the continuum of care provided in the organization
      • Ability to demonstrate exceptional customer service to patients, family, staff, and physicians
    •  
    • Physical Demands
      • Lifts, positions, pushes, pulls, and/or transfers up to and greater than >/-30 pounds
      • Manual dexterity and mobility
      • Prolonged, extensive or considerable sitting/standing/walking
      • Bending, squatting, twisting, and turning
      • Near acuity: ability to see clearly at 20 inches or less
    •  
    • Working Conditions
      • Rarely exposed to the risk of bloodborne diseases
      • Infrequently exposed to hazards from electrical/mechanical/power equipment, odorous chemicals and specimens, and unpleasant elements (accident, injury, slippery surfaces, uneven surfaces), etc.
      • Subject to irregular hours (days, evenings, nights, weekends, holidays, on-call) and emergencies
      • Continuous sitting, standing and walking long periods = to or greater than > 8 hours per shift
      • Speaking, reading, and writing, expanded > 8 hours per day
      • Exposed to vibration and cramped spaces
      • Infrequently per shift lifts, carries, pushes, and/or pulls >/-30 lbs.
      • Infrequently per hour bends, squats, kneels, twists, turns, and reaches
      • Frequently per minute: hand, finger, and wrist repetition and moderate dexterity
      • Frequently per hour: exposed to soft voices > 3 feet away
      • Frequently per hour: exposed to close eye work
      • Infrequently may be exposed to ionizing/nonionizing radiation exposure, including x-ray and microwave

Benefits and Compensation

Compensation is commensurate upon education and experience. Benefits begin the first of the month following 60 days of employment to begin from the new hire orientation date. This position is a non-exempt position. 

  • Comprehensive benefits package to include health, dental, and vision insurance as well as HSA. 
  • Supplemental insurance to include short and long-term disability insurance, accidental insurance, life insurance, hospital indemnity insurance, critical illness insurance, identity theft protection, legal insurance, etc. 
  • Student loan refinancing benefit and college savings fund as well as tuition reimbursement for qualifying employees. 
  • 403(b) retirement plan with employer match. 
  • Paid time off - front-loaded for the first year for qualifying part-time and full-time employees (amount based on status and FTE at the time of hire) - paid time off accrual begins following the first year of employment. Cash out option also available for qualifying employees by meeting specified criteria.
  • Paid parental leave - qualifying employees are eligible to use two (2) weeks of paid parental leave anytime during the first six (6) months following the birth or adoption of a child - to be taken consecutively. 
  • Employee Wellness program - Love Your Life - award-winning voluntary wellness program available for UNC Health Appalachian employees. Employees enrolled on the organization's health plan can enroll with our health screening (biometrics and labs) and earn program incentives. Employees who are not enrolled on the organization's health plan can participate in online wellness activities for a chance to earn quarterly prize drawings.
  • Employee to Employee (E2E) program - Caring for our own. Employee program that is solely funded by voluntary employee donations. The money is used to financially assist co-workers that are experiencing unexpected financial hardship. 
  • Employee perks to include discounted rates for Dollywood, Biltmore, Tweetsie Railroad, etc. (subject to change). 
  • Take a virtual tour of our new Schaefer Family Patient Care Tower by clicking here.

About UNC Health Appalachian

UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.“ 

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us. 

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen.

For accommodations or additional information, contact recruitment@apprhs.org.

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