Job Posting for Per-Diem Admissions Representative at UNC Health Appalachian

Position Summary

As an Admissions Representative at Watauga Medical Center, you will play a crucial role in ensuring a smooth and efficient admission process for patients. Your primary responsibility will be to facilitate the admission process by gathering patient information, verifying insurance coverage, and coordinating with various departments to ensure a seamless transition into the hospital system. You will serve as a liaison between patients, their families, and hospital staff, providing support and assistance throughout the admission process. Key responsibilities include:

Greet and welcome patients and their families upon arrival at the hospital.
Collect and accurately record patient information, including personal details, medical history, and insurance information.
Verify insurance coverage and obtain pre-authorization or pre-certification as necessary for admissions and procedures.
Explain admission procedures, hospital policies, and financial obligations to patients and their families.
Assist patients with completing necessary forms and paperwork, ensuring all required documentation is obtained.
Coordinate patient transfers from other healthcare facilities, working closely with transportation services and medical staff to ensure a smooth transition.
Communicate effectively with clinical staff, physicians, and other departments to coordinate patient admissions and ensure all necessary preparations are made.
Provide assistance and support to patients and families throughout the admission process, addressing any concerns or questions they may have.
Maintain patient confidentiality and adhere to all HIPAA regulations.
Ensure accurate and timely documentation of all admissions-related activities in the hospital's electronic medical records system.

Compensation is commensurate with education and experience. Hiring compensation ranges from $15.50-$22.48 per hour. This position is PRN with varying hours. Eligible for PRN differential on top of base rate of pay.

Minimum Education

High School Diploma or GED required

Experience

3-6 months of prior experience in a medical or office setting preferred

Knowledge, Skills and Abilities

Ability to communicate courteously and effectively with the public, patients, family, staff, and physician and acts within the chain of command, utilizing positive verbal and non-verbal skills
Ability to demonstrate exceptional customer service to patients, family, staff, and physicians
Typing, computer skills, word processing, mathematical skills
Must possess excellent written and oral communication skills
Must have the ability to coordinate and organize details
Personable approach to patient’s, family/visitors and surrounding staff
Must have the ability to coordinate multiple tasks

Physical Demands

Manual dexterity and mobility
Prolonged, extensive or considerable sitting and at times, standing/walking
Bending, squatting, twisting, and turning
Near acuity: ability to see clearly at 20 inches or less

Working Conditions

Exposed to the risk of bloodborne diseases
Frequently exposed to hazards from electrical/mechanical/power equipment, odorous chemicals, and specimens and unpleasant elements (accident, injury, slippery surfaces uneven surfaces), etc.
Subject to irregular hours (days, evenings, nights, weekends, holidays) and emergencies
Continuous sitting > 8 hours per shift
Episodes of walking/standing greater than > 4 hours per shift
Speaking, reading, and writing > 8 hours per day
Infrequently per shift: lift, carry, push, and/or pull > 30 lbs.
Frequently per shift: bends, squats, kneels, twists, turns, and reaches
Frequently per minute: hand, finger, and wrist repetition and moderate dexterity
Frequently per hour: exposed to soft voices > 3 feet away
Frequently per hour: exposed to close eye work

About UNC Health Appalachian

It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.“

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen.

For accommodations or additional information, contact recruitment@apprhs.org.

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