Practice Manager, Heart & Vascular Center
Job Posting for Practice Manager, Heart & Vascular Center at UNC Health Appalachian
About the Role
The Practice Manager for the Heart and Vascular Center at Watauga Medical Center plays a pivotal role in overseeing the daily operations and strategic initiatives of the cardiovascular practice. This position requires a dynamic individual with a background in healthcare management or nursing, committed to delivering exceptional patient care, optimizing efficiency, and fostering a collaborative work environment. The Practice Manager will lead a team of healthcare professionals, ensuring adherence to policies, protocols, and regulatory standards while promoting a culture of continuous improvement and patient-centered care.
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Leadership and Team Management:
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Provide effective leadership to the clinical and administrative staff within the Heart and Vascular Center.
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Foster a positive work environment that encourages teamwork, open communication, and professional growth.
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Conduct regular staff meetings, performance evaluations, and coaching sessions to support employee development and performance improvement.
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Collaborate with departmental leaders to recruit, onboard, and retain qualified personnel.
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Operational Management:
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Oversee the daily operations of the Heart and Vascular Center, including patient scheduling, registration, billing, and medical records management.
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Ensure efficient patient flow and optimize resource utilization to minimize wait times and maximize patient satisfaction.
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Implement and monitor quality assurance programs to maintain compliance with regulatory requirements and accreditation standards.
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Develop and enforce policies and procedures to enhance operational efficiency and patient safety.
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Financial Management:
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Collaborate with the finance department to develop and manage the annual budget for the Heart and Vascular Center.
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Monitor financial performance metrics, analyze variances, and implement corrective actions as needed to achieve financial targets.
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Identify opportunities for revenue enhancement and cost containment strategies while maintaining high-quality patient care.
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Strategic Planning and Business Development:
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Participate in strategic planning initiatives to support the growth and expansion of cardiovascular services.
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Evaluate market trends, patient needs, and competitive intelligence to identify opportunities for service line development.
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Cultivate relationships with referring physicians, community organizations, and other stakeholders to promote the Heart and Vascular Center's services.
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Quality Improvement and Patient Experience:
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Lead initiatives to enhance the quality of care, patient safety, and clinical outcomes within the Heart and Vascular Center.
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Monitor patient satisfaction scores, identify areas for improvement, and implement action plans to address patient feedback.
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Collaborate with interdisciplinary teams to implement evidence-based practices and quality improvement initiatives.
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Compensation is competitive and commensurate with education and experience. Hiring gross annual compensation ranges from $63,440.00- $91,988.00. This is an exempt position.
Minimum Education
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Associate's Degree in healthcare administration, business administration, nursing, or a related field is required.
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Bachelor's degree preferred.
Experience
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Proven experience in clinic or healthcare management.
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Previous experience in a leadership role within a healthcare setting is highly desirable.
Required Registration/License/Certification
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Certification in healthcare management or related field is a plus.
Knowledge, Skills and Abilities
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Proven leadership skills for team motivation.
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Effective communication with diverse stakeholders.
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Financial acumen, including budgeting.
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In-depth understanding of healthcare regulations.
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Proficient in healthcare management software and EHR systems.
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Strong analytical and problem-solving skills.
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Ability to foster a positive and inclusive culture.
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Commitment to high-quality patient care and satisfaction.
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Strategic thinking for goal-oriented contributions.
Physical Demands
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Ability to stand, walk, and move within the clinic environment.
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Manual dexterity to operate office equipment.
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Visual acuity to review written documents.
Working Conditions
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Work is primarily conducted in an office setting within the clinic.
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May require occasional evening or weekend hours to accommodate operational needs.
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Interaction with patients, healthcare professionals, and staff is a regular part of the role.
About UNC Health Appalachian
UNC Health Appalachian (UNCH-A), the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNCH-A stays committed to promoting health in the High Country, enhancing quality of life and simply “making life better.“ Since 2006, Appalachian Regional Medical Associates has assisted in providing healthcare access to residents of the High Country and surrounding communities. The multispecialty medical practice group offers services including family medicine, gastroenterology, general surgery, gynecology, internal medicine, obstetrics, orthopedics, pulmonology, rheumatology, thoracic surgery, urology, vascular surgery, and women’s health.
About UNC Health
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org
UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us. Employment at UNCH-A is contingent upon successful completion of a background and drug screen.
For accommodations or additional information, contact recruitment@apprhs.org
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