Seasonal Vendor Operations Coordinator( Work From Home)

ABOUT THE ROLE 

We are currently seeking someone who is extremely well-organized and detail-oriented to join our team as a Seasonal Vendor Operations Coordinator. This will be a fully remote position requiring you to have a private space with a computer/laptop, stable internet connection, and headset. This role is expected to last until approximately 12/24/20. 

ABOUT YOU 

You are detail oriented and a great communicator. You have strong problem-solving skills and will go above and beyond to get the job done. You are great at problem solving, prioritizing your workload and comfortable working independently. You are willing to work as part of a Team and are innovative. 

ABOUT US 

UncommonGoods offers remarkable designs by independent makers, and we do it with a positive impact on people and our planet. Learn more about our products, B Corp certification, Better To Give program, and cool team members you might be working with. 

RESPONSILIBITES  

• Assist our vendors via phone and email regarding order and or account inquiries, including short-term transitioning to drop shipping. 

• Manage day-to-day relationships with internal and external teams.

• Maintain vendor relationships while driving performance improvements and program growth through communication 

• Managing on time metrics, resolving order problems and cancellations and partner with vendors on sharing and implementation of best practices. 
• Lead and develop strong relationships with internal departments to ensure operational standards and best practices are supported throughout the holiday season. 

• Additional responsibilities as needed.

SKILLS & QUALIFICATIONS 

• Meticulous attention to detail and highly organized 

• Excellent communication skills over the phone, through email and in person 
• Ability to perform in a fast-paced environment 
• Track record for exceeding expectations and striving for excellence 
• Ability to manage projects and meet deadlines with minimal supervision 
• Strong problem-solving skills and the ability to think outside the box 

• Comfort working with Microsoft Excel 
• Knowledge of Zendesk Ticketing System is a plus 

Remote work location must meet the following requirements: 

• A space that contains a suitable workstation and a chair for working as well as a headset for taking calls.  

• A windows 7 or 10 laptop or desktop. If using a mac must be running high sierra minimum 
• Access to a reliable DSL internet connection 
• Ability to work remotely from the same location for all shifts 
• Ability to resolve basic computer, internet and phone connectivity issues 

If you have experience in the above and are interested in joining an outstanding company, we welcome you to apply. 

COMPANY PERKS 

• Competitive salary 
• Casual dress code 
• 40% discount on our products