Returns Coordinator I

Description

Job Summary:

We are seeking a Returns Processing Coordinator with a strong focus on execution to join our team. The ideal candidate will be responsible for processing returns, unboxing, documenting, and restocking inventory. This role will work under the supervision of the Customer Experience Manager and closely with our Customer Experience, Warehouse, Inventory, and Fulfillment teams.

This is an active job that requires moderate labor and the ability to lift at least 50 pounds. The successful candidate will be self-motivated, have excellent written and verbal communication skills, and be able to work independently and in a small team.

Responsibilities:

• Unbox, document, process, and restock inventory for returned items in accordance with policies.
• Manage all returns (RMA), track customer returns, and provide information internally and externally.
• Process refunds, replace damaged or faulty products, and create reporting on shipping claims
• Respond to questions from team members about returns and collaborate resolutions for customers.
• Compile and report on information regarding returns tracking and monitoring.
• Quickly learn and expertly operate new tools and systems.
• Collaborate with cross-functional teams to implement process improvements.

Required Skills/Abilities:

• Analytical thinking with the ability to implement creative solutions.
• Highly organized and able to manage multiple tasks and projects simultaneously.
• Able to work well under pressure and respond to fast-changing priorities and deadlines.
• Ability to continually improve processes.
• Ability to work independently and in a small team, adhere to work schedule, and manage regular duties with minimal supervision.
• Prompt, reliable, and responsible with a neat, clean, and professional appearance.
• Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
• A strong team-player with the ability to engage with all levels of the organization.
• Entrepreneurial mindset and comfortable in a flat organization.
• Must have reliable transportation.
• Ability to lift 40 pounds.
• Experience working with returns and return policies. (Preferred)

Education and Experience:

• High-school diploma required.
• Training on the daily tasks will be provided as well as documentation on role responsibilities and processes.
• Minimal customer service tasks required.

Benefits:

• Competitive salary based on experience.
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holiday pay
• Employee discount on company products
• Opportunities for career growth and advancement within a fast-growing company
• Collaborative and supportive work environment with a focus on employee well-being and professional development.

If you are a self-starter who is passionate about process excellence and looking for opportunities to grow within a fast-growing business, we encourage you to apply.

Qualifications