Operations Manager

Salary/Position Classification

• $55,193 Annual,
• 40 hours per week
• 100% Remote Work Availability:No
• Hybrid Work Availability:No

Purpose of Position

The purpose of this position is to maximize the productivity at the Center for Family Medicine using complex problem-solving skills, conjoined with the implementing processes to enhance teams’ productivity. This position will guide Charted Committees in quality improvement/assurance activities utilizing 5-D problem solving techniques, implementing SMART objectives and assuring quantitative measurements are in place and carried full-circle to verify successful implementation of solutions for the betterment of the Center for Family Medicine to meet organizational and ACGME requirements.

Duties & Responsibilities

This position will guide Charted Committees in quality improvement/assurance activities utilizing 5-D problem solving techniques, implementing SMART objectives and assuring quantitative measurements are in place and carried full-circle to verify successful implementation of solutions for the betterment of the Center for Family Medicine to meet organizational and ACGME requirements.

Required Competencies

• Ability to develop and implement new and improved strategies.
• Demonstrate working knowledge of and follow established policies, procedures, and guidelines of the Center for Family Medicine, the School of Medicine and Health Sciences, the University of North Dakota, and the North Dakota University System. 
• Respect the individuality and wishes of others.
• Demonstrate appropriate telephone etiquette and identify self and work area in a clear, concise, and friendly manner.
• Communicate explanations regarding procedures, treatments, etc., in a clear, concise, friendly, and patient manner.
• Seek to gain patient respect, demonstrate respect to patient and exhibit professional image in all patient situations.
• Consistently work at establishing a good rapport and cooperative working relationship with all CFM, UNO School of Medicine and Health Sciences employees, and Medical Staff, as well as other constituents.
• Establish a professional rapport with patients and their families and respect, at all times, a patient's right to privacy and the confidentiality of patient records.

Minimum Requirements

• Bachelor’s degree or five years of directly related experience
• 3-5 years of experience in clinic operations or project management;
• Experience with Data entry and reporting

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Previous experience with EMR and Clinic Revenue Cycle Management System, including AllScripts, Cerner, Phreesia, and EPIC
• Proficiency with Microsoft Office products (Excel, Word, PowerPoint);
• Experience of leading & managing projects;
• Experience identifying and successfully implementing operational processes;
• Experience of encouraging and running workshops and training sessions;
• Experience with designing reports and work with technical documentation;
• Experience with operations dashboards and analytic

Salary : $55,193 - $0