Job Posting for Guest Experience Coordinator Supervisor at Under Canvas Inc.

Summary

Under Canvas is America’s leading glamping company. We welcome go-getters of all types who are able to jump in head first and contribute to a fast-growing company. As a Guest Experience Coordinator Supervisor, you thrive on engaging with guests, creating extraordinary outdoor experiences, and being a brand ambassador for Under Canvas. This is a seasonal, hourly position that includes the option of team member housing for the duration of employment. This position is ideal if you love working outdoors for long periods of time and requires cross-departmental collaboration in a number of functional areas.

Competencies

Effective Communication
Adaptagility
Decision Making
Initiative

Key Responsibilities

Ability to exhibit leadership skills via team management, delegation, and prioritization, all while positively engaging with on-site guests and upcoming arrivals
Effectively coordinate and execute tasks cross-departmentally including but not limited to, Guest Experience, Front Desk, Adventures, Food & Beverage & Groups
Welcome guests as they arrive, confirm their on-site activities, and set the tone for the duration of their stay
Share passion, knowledge, and recommendations for activities and attractions to experience in the local community
Anticipate workflow and appropriately delegate tasks to Guest Experience team
Coordinate off-site activities for guests and clients by maintaining and building relationships with third-party adventure vendors.
Maintain weekly calls with corporate Adventures team to troubleshoot challenges and discuss future opportunities.
Exercise best judgement, tact, and resourcefulness when exercising company policies and addressing concerns with the appropriate department(s) as needed
Find ways to streamline processes to maximize efficiency and resource use
Cultivate and share resources and leads with headquarter teams for departmental growth
Conduct on-site activities consisting of but not limited to stargazing, nature walks, yoga, live music, special events (i.e. group events & holiday themed activities)
Ensure all events, adventures, and company programs are well attended and received
Strive for excellence in guest experience across all departmental priorities (adventures, on-site activities, retail & equipment rentals)
Contribute and assist teammates at on-site & corporate level to maintain high standards of camp operations
Demonstrate accountability & diligence with all associated priorities
Exercise leadership abilities to develop team strengths and opportunities
Control costs (on-site activities) and maintain monthly budget
Participate in weekly and daily meetings to ensure the GECs as well as the Front Desk team are well informed about activities offered on site as well as off site, upcoming events or groups, and any other special events or arrivals
Ensure all upcoming events and VIP arrivals have a point person
Oversee all Retail operations including ordering, inventory, product, and financial management
Weekly/bi-weekly/monthly action plan to help drive NPS and value for price paid
Other duties as assigned

Preferred Qualifications

High School Diploma/GED
Prior Under Canvas or supervisory experience a plus
Minimum two years of experience with guest interaction in resorts , hotels , or hospitality
Service-minded with passion for guest service experience
Genuine, outgoing, friendly, and dynamic
Passion for the Great Outdoors and America’s National Parks
Enthusiasm for sharing knowledge of local attractions , landmarks, activities, history, and culture
Teamwork and adaptability

Additional Information

Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker
Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
Able to stand and move for long periods of time
Operate guest transport carts
Stand and walk over slipper and/or uneven natural walking surfaces for the majority of the work day
Bend and stoop.
This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.

Compensation And Benefits

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

Health Insurance

Heavily discounted tents for Under Canvas family and friends stays

Bar N Ranch lodge and cabin discounts

Industry discounts for outdoor brands

Gym membership discounts

Lifestyle partner brand discounts

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.

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