Title Coordinator

UNIFY is seeking to add a Title Coordinator to our team onsite at our Las Vegas Ops Center!
We are seeking a self-starter, with strong customer service skills and the ability to work within a high-paced environment. This role will provide support to our members with consumer loans tied to assets with titles (vehicles, boats, R.V.’s, etc. *this does not include mortgage titles).

This position is not eligible for remote, or hybrid work due to the secure nature of the documents handled in this role.

Daily, you will:

• Work with consumer loan packets to gather, deliver, and file title paperwork.
• Interact with members, dealerships, and government agencies (DMV, etc.)
• Receive, sort and appropriately file/scan physical mail and documents.
• Find value in helping members secure their new vehicle, boat, RV, etc.

What you can expect from us:

• A standard Monday thru Friday work schedule
• Supportive leadership
• Federal Holidays
• Training and growth opportunities
• A clearly defined career path
• Compensation in the $20-$25 hourly range
• An inclusive environment where you can bring your true self to work.

What we expect of you:

• A proactive mindset and attitude
• Consistency in attendance and engagement
• A willingness to share ideas on improvement and efficiency.
• Passion for helping people.
• Relevant experience working with legal documents pertaining to consumer (non- real estate) loans.
• Exceptional customer service skills and business-appropriate communication.
• Detail-oriented ability to work at a fast pace: the member taking possession of their vehicle, boat, etc. is dependent on your efforts.

Overview:

UNIFY Financial Credit Union is one of the nation’s largest 100 credit unions with a reputation for being financially sound and growth-oriented. We’re expanding rapidly to meet the needs of a growing member base. At UNIFY, our team members work together to strive toward a common goal, “providing superior service to our members.” In doing so, we promote a culture where your ideas matter, your growth matters, and you matter. We encourage all team members to challenge and encourage themselves and their teammates to work smarter and to be more successful

Summary:

This position requires both direct member and team member contact to cover job responsibilities ranging from general loan revision servicing updates, knowledge of DMV functionalities, general understanding of loan insurance maintenance and product knowledge of GAP, MBP and Debt Protection. The team member must have a high level of organizational and prioritization skills to successfully process and complete time sensitive deadlines. These functions amongst others will be performed within the values of UNIFY Financial Credit Union. Ensures full compliance with UNIFY Federal Credit Union Service Standards, policies, procedures and the Bank Secrecy Act.

Responsibilities:

• Assists DMV team in following up on title requests from members and dealerships.
• Prepares forms and documents for DMV lien filings.
• Performs title/lien release functions within established timeframes.
• Corrects or updates specific data in the Host System as directed by management and designated loan support personnel.
• Maintains pending file for follow-up and receipt of titles and performs the appropriate follow-up within established timeframes.
• Reviews title for accuracy and updates the designated system and the paperless title system.
• Maintains accuracy rating on title perfection within established department requirements.
• Corresponds with the DMV partner vendor to update changes.
• Ensures that proper funds are received for payoffs and correct security is being released.
• Provides members with satisfied liens.
• Ensures full compliance with UNIFY policies, procedures, and service standards; and with all federal acts related to Consumer Lending.
• Communicates verbally or in writing with internal team members or members effectively as needed.
• Understands and learns the current core banking system and ancillary systems as needed to achieve a clear working understanding of how fields and settings behave to improve accuracy.
• Attends training sessions as needed.
• Responds to email or Synapsys requests in a timely manner and within expected SSLA timeframes.
• Answers inbound calls from assigned phone queues.
• Works and communicates with Senior DMV Support Representative to achieve expected quantity and quality of work as it relates to the desk duties delegated.
• Performs all other duties as assigned.

Qualifications

• Requires a high school diploma or equivalent, with two years experience preferably in a Consumer Lending with DMV knowledge in a financial institution.

• Requires strong organizational abilities, the ability to communicate effectively, both verbally and in writing, with individuals and groups, and proficiency in spreadsheet and word processing software applications.

See the UNIFY Difference!

At UNIFY, we believe that each team member is a valued contributor. Through a teamwork approach, we strive to provide a positive and rewarding workplace that helps our team succeed. UNIFY provides a work environment which promotes learning, growth, and the opportunity for team members to challenge themselves.

Competitive Compensation and Excellent Benefits Package* Includes:

UNIFY is proud to be a drug-free, EOE including disability/vets. For more information on UNIFY, visit us at www.unifyfcu.com