Customer Care Supervisor

Description

About us

As one of the oldest, independent community banks in Vermont, Union Bank has a longstanding reputation for investing in the success of our customers and communities. Founded in 1891 in Morrisville, Vermont, Union Bank is a full-service bank offering commercial, retail, municipal and asset management services throughout northern Vermont and northern New Hampshire.

Union Bank is seeking a motivated individual join our team as a full-time Customer Care Supervisor you will be both, a first line supervisor of the Customer Care Associates and a direct customer service provider.   The Supervisor will share in and model primary telephone support in a professional and courteous manner to customers with questions, concerns and issues regarding Deposit Operation, Digital Banking and Loan Servicing. Any calls not able to be handled at this level will be appropriately forwarded to other bank staff. This individual will also be responsible for assisting bank staff with customer related issues and handle a wider and more complex array of issues than other Customer Care Team members.  In the supervisory role, the incumbent will provide support and feedback to Customer Care Associates, handle escalated calls, develop staffing schedules, participate in hiring decisions, and draft performance reviews.  

Why work with us?

While working for a VT Based company that makes a difference in our VT and NH communities, you can enjoy the following perks:

· Generous Paid Time Off

· Health, Dental, and Life Insurance

· Partially paid Short and Long-Term Disability 

· Company-matched 401K retirement account

· Bankers’ hours 

· Paid Federal Holidays

Requirements

· Consistently provides excellent customer service (internal and external).

· Works in a positive, team-like manner to achieve individual, departmental and Bank goals; exhibits a positive attitude and maintains professional working relationships.

· Provides effective supervision, coaching, feedback and problem resolution assistance to team. 

· Maintains the highest professional and ethical standards.

· Effectively utilizes outstanding oral and written communication skills.

· Develops and utilizes excellent time-management skills.

· Improves knowledge, skills and abilities through continual professional development and is committed to learning banking principles.

· Proficiently uses Bank provided technology resources to perform all duties and responsibilities.