Thrift Store Associate

This is an hourly position.

Position Summary/ Key Responsibilities

• Thrift Store Staff work in coordination with the Lead(s) and Thrift Store Director to ensure daily operations of the UGM Thrift Store. Expedited, personal, and compassionate customer service is expected for all guests, staff, community agencies and partners, and community members - whether they are a paying customer or here for free assistance. 
• Required attendance: all staff meeting, thrift store team meeting

Work Environment and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sits, stands, bends, lifts, and moves intermittently during working hours.  Interacts with guests, staff, visitors, etc., under a variety of conditions/circumstances.  May be subject to hostile and emotionally upset guests or visitors, etc. under a variety of conditions/circumstances.

Education, Certification, and Experience Requirements 

• Education: high school diploma or equivalent 
• Certifications: CPR, 1st Aid, NARCAN, Trauma Informed Care, and de-escalation/ self defense 
• Experience: no experience is necessary, but a willingness to learn is a must 

Essential Skills and Abilities

• Organizational skills
• Basic math skills
• Ability to operate point-of-sale systems and office equipment
• Theft prevention

Detailed Expectations 

General Expectations:

• Hang items brought up from the basement
• Sales/ customer service
• Theft prevention
• Assist Director and other team members with essential tasks
• Complete volunteer activities if no volunteers are scheduled and time allows

Addendum

• This position is eligible for 90 day and annual reviews by the Thrift Store Director
• UGM reserves the right to modify, interpret, or apply this job description as needed to meet the needs of the agency. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains at-will These job requirements are subject to change to reasonably accommodate qualified disabled individuals.