EEG Tech/Clerical Support - Cardiology

POSITION TITLE:                     EEG Tech/Clerical Staff – Cardiology

STATUS:                                   Full Time (RF Status - 80 Hours/Pay Period)

DAY/SHIFT/HOURS:                Monday – Friday 5:30am-4pm

Core Competencies for the Position

• Demonstrates behavior reflective of our strategic plan, mission and values.
• Demonstrates customer-focused relations in dealing with customers (e.g., patients, patient representatives, physicians, co-work­ers, other hospital departments, community and community agencies) that are based on mutual support, open communication, trust and respect.
• Communicates to customers in a manner that alleviates concerns and answers questions clearly and effectively, including phone and any electronic method of communication.
• Answers the phone with appropriate professionalism and in accordance with hospital policy.
• Communicates clearly and exhibits appropriate follow-up to prevent service delays.
• Demonstrates understanding of appropriate channels of communication and follows the appropriate chain of command.
• Contributes to overall quality of patient care or other support services and reduces risk to improve patient outcomes.
• Completing appropriate reports.
• Immediate notification of supervisor.
• Attends all mandatory safety in-services
• Demonstrates support of the Hospital’s Corporate Compliance Initiative by performing this job according to the law, and agreeing to report compliance concerns to the next level of management or the Compliance Information Line.
• Assures a safe environment by:
• Identifying malfunctioning equipment, tags, and/or removes from service as appropriate.
• Maintains work area in a neat, clean, and orderly manner.
• Maintains appropriate Hospital and departmental dress code, including use of identification badge.
• hospital information,
• patient information,
• employee information,
• disciplinary action,
• performance evaluations, pay increases at all times of self and others
• Provides services according to the established facility, department and assigned unit policies and

• Readily assists in the orientation, training and precepting of new employees.
• Supports fellow employees with process change in the spirit of promoting a positive environment of teamwork.
• Demonstrates behavior consistent with the commitment to co-worker philosophy.
• Supports co-workers by offering assistance when needed.
• Voices suggestions for improving care, working relationships, and the work environment through appropriate channels.
• Contributes to the overall quality of patient care or other support services provided through cooperation with staffing needs (i.e., acuity/census, schedule changes, floating, low census, on-call, covering absences, covering vacancies.)
• During times of heavy workload, demonstrates initiative and ability to take on extra work. Assists others, when requested or required, with their workload and volunteers to help others when the need is obvious, without sacrificing the quality of their own work assignments.
• Works as a dependable and cooperative team player.

• Complies with Hospital and departmental safety, risk management, and infection control policies related to employee, patient or visitor injuries, incidents, and body fluid exposures.  This includes

• Demonstrates knowledge of and follows established protocols during emergencies/drills.

• Maintains confidentiality concerning

procedures and assures that all standards of care are met.

• Attends 85% to 100% of departmental meetings and/or reviews departmental communications, minutes, etc. as requested by supervisor and signs-off.
• Attends all mandatory in-services
• Employee’s work is in compliance with all approved department and Hospital policies and procedures.
• This position provides services to the following ages of patients:
• Infant 0 – 1,
• Pediatrics 2 – 11,
• Adolescence 12 – 18,
• Adult 19 – 60,
• Geriatric 61 and over.
• Demonstrates appropriate use of hospital resources, supplies, and equipment.
• Operates and maintains Hospital and departmental equipment appropriately.
• Demonstrates the ability to plan and utilize time for present and future needs for the benefit of the department, organization, and its customers.
• Demonstrates competence in scheduling of daily duties by completing tasks on time while maintaining the quality and quantity of work.
• Identifies opportunities to improve workflow and operational processes.
• Promotes and supports all hospital initiatives to foster an environment of growth.
• Embraces change process.
• Utilizes hospital and departmental technology consistent with the hospital mission.
• Supports departmental goals.
• Pursues educational opportunities when identified.
• Promotes and supports community relationships with physicians, patients, businesses and agencies to promote growth.
• Communicates and projects a positive image of the hospital and exceeds customer expectations in all encounters.
• Promotes growth by improving access to services.
• Engages in activity that supports the community and hospital.

• Age-specific competence for this position is not required, but an understanding of patients served is necessary. OR Age specific competence for this position is required.

• Identifies opportunities to improve operations, reduce operating expenses and/or ensure appropriate revenue.
• Uses Hospital supplies appropriately.

Qualifications:

• High School Diploma or equivalent
• BLS Certification upon hire
• Previous Healthcare experience preferred.