What are the responsibilities and job description for the Client Care Associate position at Union Settlement?
Union Settlement is an East Harlem anchor institution, serving families, children, youth, older adults, and businesses for more than 127 years. As a proud member of the settlement house movement, our nonprofit organization is always innovating to meet our evolving community. Since opening our doors in 1895, we have brought education, wellness, business support, and community-building programs to our neighborhood, empowering New Yorkers with opportunities to realize their dreams.
Today, Union Settlement offers more than thirty programs and services, across nearly twenty East Harlem locations and serves more than 10,000 people and nearly 1,000 businesses every year. As a pillar of East Harlem, Union Settlement is a connector, convenor, and advocate for the neighborhood and our network of partnerships. We have a dynamic, diverse, and collaborative team of more than 350 who are committed to supporting our neighbors and growing the vitality and success of East Harlem. With new leadership, Union Settlement is growing! For more information about Union Settlement’s history, programs and mission, please visit our website at www.unionsettlement.org.
Position: Client Care Associate
Department: Mental Health Services
Reports to: Deputy Director
Hours: Full-Time
FLSA: Non-Exempt
Position Summary:
We are seeking a candidate who excels at multitasking, is a team player who works effectively with everyone in the office, and is a positive, proactive, solutions-oriented problem solver with top-notch organizational skills. As the Client Care Associate, you will be expected to present and maintain a professional, courteous, service-focused, and approachable demeanor at all times. You will perform a wide range of front office administrative duties, including being the “face” of our busy office.
Responsibilities:
- Meet and greet clients at the front desk.
- Generate daily logs and encounter forms.
- Distribute and log metro card disbursements.
- Update Accumed / My Evolv database regarding client visit status.
- Pull charts on behalf of doctors for scheduled client visits.
- Call clients for appointment reminders.
- Distribute logs and encounter forms to therapists.
- Translate (Spanish to English) for doctors conducting evaluations.
- Reconciliation of transportation forms for reimbursement.
- Type reports as requested.
- Additional duties as assigned by supervisor.
Qualifications:
- High school diploma; candidates with college credits preferred.
- Strong computer skills; knowledge of MyEvolv billing software a plus.
- Demonstrated experience in maintaining software data and protocols.
- Ability to work independently.
- Excellent interpersonal, organizational, and communication skills.
- Exemplary and dedicated work ethic.
- Bilingual (English/Spanish).
UNION SETTLEMENT IS AN EQUAL OPPORTUNITY EMPLOYER