Plan, organize, and monitor resources (people/equipment/time) to ensure a smooth and consistent department operation that satisfies internal and external customers. Ensure that department resources are optimized by monitoring performance indicators, such as employee time and department production data, identifying problems, and taking appropriate corrective action. Maintain personnel structure and staffing level to accomplish department goals. Evaluate and recommend internal and external applicants for hire as Regular Associates. Plan and coordinate work, train and motivate Associates, monitor Associate job performance, and conduct and record formal evaluations and corrective actions. Ensure Associate ability to perform their jobs in a safe, efficient, and effective manner.
The Operations Manager is responsible for:
Managing and overseeing daily operations within the department
Meeting customer and company KPI's and SLA's
Facilitating effective Problem Solving & Root Cause Analysis as needed
Training, monitoring, evaluating, supervising, and disciplining employees based on goals and duties.
Verifying employee time/payroll information and authorizing overtime.
Assisting in managing department workforce, reinforcing company policy and procedure and establishing and maintaining healthy working relationship across the organization
Showing initiative and making suggestions for improving processes
Assisting with planning and budget process
Working in a fast-paced environment handling multiple tasks with complex deadlines
Communicating with customers, vendors and employees
Coordinating with other departments within the company
Overseeing all Shipping/Receiving operations
Ensuring that all customer IRG requirements are met.
· Able to make quick and precise decisions. ·
Qualifications
The successful candidate will have:
Bachelor’s Degree or equivalent experience
8 years Supervision of associates
5 years fulfillment/pick/pack/ship environment
Hourly/Daily reporting experience
Excellent verbal/written communication skills
Intermediate level Excel and Word
Ability to work in a fast-paced environment.
Ability to problem solve.
Proven strong organizational and time management skills.
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