What are the responsibilities and job description for the Customer Service Representative position at Unis Fulfillment?
Customer service Representative:
Position Responsibilities
- Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
- Communicate with customers via phone, email and chat.
- Solve customer problems and find best possible solutions.
- Help customers navigate UNIS’s processes
- Provide knowledgeable answers to questions about products, pricing and availability.
- Respond to shipping inquiries and answer order status questions.
- Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
Minimum Requirements
- High school diploma or equivalent with 2 years of relevant experience. Bachelor's degree preferred.
- Desire to provide the best possible experience for our customers.
- Thrive in a fast-paced environment.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Kent, PA: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer Support & Client Services Occupations: 1 year (Preferred)
Work Location: One location
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