What are the responsibilities and job description for the Field Server Technician - Boston - FE3 position at Unisys?
We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs . Simply put, we believe in better lives. Join us!
Learn more about Unisys and our key solution offerings: Unisys , Stealth™ , CloudForte® , InteliServe™
What success looks like in this role:
- Provides support for software, hardware, and networking support for desktops, laptops, and servers
- May perform break/fix on laptops, desktops, or windows servers
- May Provides Support for Enterprise Products
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software, networks, servers, and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs, moves, adds, and changes as required
- Tests and certifies PCs, networks, servers, and client-approved applications
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor, and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
You will be successful in this role if you have:
- High school degree required
- 3-5 years hands on technical experience
- Troubleshooting software and hardware problems
- Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, and configuration, and possess advanced PC support capability.
- Excellent analytical and client communication skills
- Client and/or governmental clearance may be required
- Police or criminal background verification may be required
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Salary : $47,400 - $60,000
