What are the responsibilities and job description for the SharePoint Support position at Unisys?
We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!
Learn more about Unisys and our key solution offerings: Unisys, Stealth™, CloudForte®, InteliServe™
What success looks like in this role:
All: • May act as a technical and business domain subject-matter expert to other groups and to clients. • Provides on the job training to junior staff of the Team. Acts as a consulting expert to advise on the functional/technical/organizational matters which can impact the work/business processes Incumbents may produce the following artifacts: • Support Requests (Contacts) Problem Reports (ClearQuest Defects, UCFs) Change Requests (ClearQuest Feature, New Feature Suggestions) W-Alerts. • Process improvement suggestions and written reports on areas of expertise. Home Affairs: • Ability to assist with system architecture design, • Design and Implement Windows MOE/SOE (Operating Systems) applications and services, • Work with Network teams on how sites and infrastructure are set up, • Assist with designing SQL and SCCM back up services, • Build and Implement Distribution Point server infrastructure across networks, • Packaging Applications to utilize Server Back Ends and appropriate Security Products, • Documentation in DocuWIKI and Service Management toolset, • Writing Operating procedures and Manuals in MS Word or PowerPoint, • Reporting in Excel through SCCM or Active Directory Queries, • Presenting MOE design to Departmental Client for Approval, • Presenting packaged applications to clients to complete User Acceptance Training, • Scripting and Coding, • Advanced Group Policy management (policy on systems) FOR EPO (End Point Operations - L3 support) •Experience in either one or multiple Workplace Services domains. •Collaboration tools, Systems Management - Software Distribution, Mobility Management, Image and Packaging, End Point Security and latest technologies.
You will be successful in this role if you have:
All except Home Affairs: • Requires a Bachelor’s degree and a minimum of 8 years’ experience including relevant technical expertise • Requires in-depth knowledge and experience • Solves complex problems; takes a new perspective using existing solutions • Works independently and receives minimal guidance • Acts as a resource for colleagues with less experience Home Affairs: • Minimum of 5 years’ experience, with knowledge of Microsoft Systems Centre Configuration Manager (SCCM) • Microsoft PowerShell • Microsoft Application Virtualization (App-V) • iVanti Application Control • Symantec Anti-Virus and Endpoint Management • Microsoft Office (Word, Excel, PowerPoint, Access and Visio) • Windows 10 and Windows 7 • Security level clearance required FOR EPO (End-point Operations) •8 years’ experience preferred in managing and having knowledge of Microsoft Systems Centre Configuration Manager (SCCM) (out of the 8 years’ experience) •Experience in either one or multiple Workplace Services domains. •Collaboration tools, Systems Management - Software Distribution, Mobility Management, Image and Packaging, End Point Security and latest technologies. •Experience in all Antivirus software and not only on Symantec
