Director of Health & Wellness

The United Community Action Network (UCAN) is a poverty fighting non-profit located in Southern Oregon. Founded in 1969 by low-income community organizers, UCAN now operates programming across four departments, delivering programs to equip our neighbors experiencing the symptoms of poverty with resources and opportunities to help them reach their full social, civic, and economic potential. Our dedicated and energetic employees provide essential and supportive services to individuals and families. We take pride in caring for our communities each and every day.

JOB SUMMARY

To lead these efforts, UCAN is searching for a Director to oversee the long-term strategic operations for the Health & Wellness Department, its programs, and services. Programs within the department include Medicaid Transportation, Nurse Home Visiting, WIC, Feeding Umpqua, and Healthy Families. Reporting to the Chief Operating Officer (COO), the Director will plan, direct, and evaluate department’s activities to ensure operational efficiency. This position will supervise five direct reports, all who manage or supervise a team of employees and volunteers. The Director will lead these teams in alignment with UCAN core values, vision, and goals.

The following duties are a representative example of position expectations.

Department Management and Leadership

• Direct long-term strategic operations of the department. Ensure programs operate smooth and efficiently in alignment with the agency’s strategic direction. Implement and manage agency initiatives throughout department.
• Monitor, research, and evaluate service delivery and program structures within the department. Ensure compliance with all performance standards, contractual requirements, policy and procedure, applicable laws and regulations, and health and safety requirements to achieve program improvement and growth. Establish, maintain, and monitor quality control review systems for each program. Anticipate, plan for, and manage change.
• Identifies departmental goals to improve service delivery and operations. Lead strategic planning activities for each of the department’s programs and services. Cultivate a shared vision among staff on the goals set by the department and agency.
• Develop and lead implementation of new program activities in alignment with agency-wide strategic goals. Inform program design with program data and community need.
• Work with COO to ensure new contracts/memorandums of understanding (MOU) are developed proactively and appropriately maintained. Review contracts/MOU with applicable staff. Monitor and address compliance issues.
• Interpret agency policies and procedures. Lead the development of department policies, and direct Program Managers on implementation. Provide guidance and support to staff on developing procedures. Ensure inventory, monitoring, compliance and annual review of policies and procedures within department.
• Nurture strategic partnerships that expand resources and capacity to serve clients. Ensure the relationships with funders, local and state government entities, and partners are being maintained, managed, and cultivated.
• Responsible for timely submission of grants and reporting. Review and assess monthly program and financial reports to inform departmental decisions.
• Responsible for developing and carrying out fundraising strategies for programs within the department, as needed.
• Identify opportunities for volunteers within programs and set volunteer goals for program managers. Steward collaboration between UCAN Volunteer Services and programs within the department to centralize volunteer recruitment efforts.
• Operate as lead for assigned facility. Support procurement of external sites for service delivery locations. Coordinate with Facilities Manager and COO to address facility issues or changing facility needs.
• Ensure that required reports are completed accurately and submitted in a timely manner. Provide statistical and narrative reporting on demographics, services provided, and outcomes as needed. Ensure adequate systems are in place for data collection within each program.

Personnel Management and Supervision:

• Select, direct, supervise, assign work to, set priorities and evaluate work performance of staff. Ensure work is in compliance with appropriate regulations and agency standards. Assume accountability for work performed within the department and its programs. Provide leadership, mentorship, coaching, and direction to Program Managers.
• Create and maintain staff training plans. Track training requirements and ensure trainings are completed within required timeframes. Maintain staff training records. Arrange trainings for staff. Direct training of new staff and ensure ongoing training and guidance to staff as needed.
• In collaboration with Human Resources, direct personnel management of employees within the department. Review and approve timesheets. Complete performance evaluations. Address performance issues. Direct discipline and participate in termination of employees as necessary.

Fiscal Management:

• Provide direction to Program Managers in the development of annual program budgets and routine budget revisions to ensure grant expenditure deadlines are met. Receive periodic reports from program managers and work with managers to resolve budget concerns. Lead budget related meetings. Participate in fiscal meetings and provide leadership and direction to managers.
• Ensure each program within the department meets revenue and expenditure goals, and that funding sources are expended by expenditure deadlines. Review and analyze fiscal reports and compare to program data and reports. Support staff with monthly financial review process, provide training as needed. Lead all compliance monitoring for department. Directs maintenance of program procedures to mitigate financial risk. Advise COO on budget related concerns.

Other:

• Serve as UCAN’s lead for HIPAA compliance, public health matters, and Medicaid billable services.
• Assist with covering Extreme Weather Shelter activations in Douglas County and provide additional support across agency as needed.
• Be an active and strong supporter of UCAN and its mission within the agency, with contractors, colleagues, partner agencies, program participants and in the community in general. Maintain professional and collegial relations with all necessary partner agencies.

Required Licenses & Certifications

• Valid driver’s license with a driving record that meets UCAN’s acceptable driving guidelines.
• Must pass criminal background check prior to hire and successfully meet all screening standards when required by department funding source(s).

Minimum Education & Experience

• Bachelor’s degree in public health, social work, non-profit management, or public administration
• 5 years progressively responsible experience in the Public Health field(s).

Preferred Education & Experience

• Master’s degree in public health, social work, non-profit management, public administration or related field
• 7 years progressively responsible experience in Public Health field(s)
• Active Oregon Registered Nursing License
• Experience with Medicaid billing and the state’s Medicaid waiver program.

KNOWLEDGE, SKILLS & ABILITIES

Working knowledge of Medicaid billing and Oregon’s Medicaid waiver program; thorough knowledge of social determinants of health (SDOH), health, wellness, and nutrition needs of low income people; thorough knowledge of the principles and practices of effective administration including public relations, personnel management and fiscal management to develop, implement and evaluate programs; considerable knowledge of case management best practices, trauma informed care, adverse childhood experiences’ curriculum and family strengthening principles, distribution and control of donated and purchased foods, community action and other anti-poverty programs.

Skill in: Microsoft Office Suite, including office365; Budget development and administration; use of automated equipment and systems; report preparation, file review/compliance ; data integrity; public speaking; professional relationship building; positive employee supervision, and effective problem solving; working with people in crisis; organizational skills; good record keeping skills.

Demonstrated ability to: lead with humility, self-awareness, and generosity; develop new programs, policies, and procedures; operate programs in a manner that respects the dignity, rights, and ability of participants; train, lead, and provide support to staff; represent an organization in contacts with the media, community groups, funders, and government agencies in a successful fashion; prepare reports and proposals, and to present such reports and proposals both verbally and in writing; meet contractual obligations; function as part of a management team; communicate effectively in both oral and written forms; maintain confidentiality; develop and implement operational and administrative policies; analyze and evaluate operations and develop and implement corrective action to resolve problems; establish and maintain recordkeeping systems and reports; make decisions independently in accordance with established policies and procedures, establish new policies; motivate and lead support staff using a collaborative team approach; utilize problem identification and resolution techniques; remain calm and use good judgment during confrontational or high pressure situations; courteously meet and deal effectively with coworkers, funders, Board of Directors, children, families, state and federal officials, vendors, community groups and the public; follow all safety rules and practices, and perform work in a safe manner.

UCAN is an Equal Opportunity Employer.

If you require special assistance at any point during the application or selection process and would like to request an accommodation due to a disability, please e-mail a description of your request to Human Resources: ucanhr@ucancap.org