Balance Control Specialist

Job Title: Balance Control Specialist

Reports To: Balance Control Supervisor

Direct Reports: N/A

Salary Grade: 5

SUMMARY

Performs a wide variety of duties, pertaining to balancing the bank core system, tellers, ATM’s, official checks, Federal/State backup withholding, Online Account Opening, P2P (Pay Friends), and submitting annual IRS tax as it relates to Federal backup withholding. This position supports daily interaction with branch personnel via phone and email communication.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High School Diploma or equivalent 
• Two to Four Year College degree preferred 
• 1-2 years’ experience as a Teller and/or related field preferred 
• Knowledge of Federal Banking regulations preferred 
• Possess the ability to understand computer functions and navigate web based programs 
• Proficient in Microsoft Office programs (Outlook, Excel, Word, etc.) and standard office equipment. 
• Ability to converse clearly and concisely with verbal and written communications 
• Possess excellent interpersonal and customer service skills and the ability to function in an office environment with minimal personal interaction
• Must be detail-oriented and have the ability to focus on detailed work such as balancing and researching any outages
• The ability to work flexible hours, overtime and weekends as necessary
• Ability to work in a time sensitive environment
• Ability to appropriately escalate issues requiring problem solving and decision making
• High aptitude for understanding balancing as it relates to the banking environment
• Possess a team spirit, willing to assist others and cross train on all functions within the department
• Adept to investigating trends as it relates to fraud within the organization
• Participate and complete all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

JOB FUNCTIONS

• Responsible for daily balancing functions that includes but not limited to: bank core systems, teller cash, 210 general ledger accounts, Debit Card Settlements, ATM Terminals, Official checks, COD Interest Checks, Online Account Opening transactions, P2P (Pay Friends), and Federal & State Backup Withholding, etc. 
• Responsible for identifying and resolving outages for tellers, ATM settlements, core systems, etc.; as well as providing supporting documentation for Audit and Management 
• Completes daily checklist to ensure out of balance situations are addressed timely and promptly 
• Responsible for the processing Official checks, COD Interest checks, IRA checks, Christmas Club checks, etc. for all bank locations. 
• Responsible for sending/approving wires sent to Money Gram for Official checks, COD Interest checks, IRA and Christmas Club checks for all bank locations 
• Ensure tellers over/short general ledger is cleared when employees leave their positions or the bank 
• Provide assistance with on-the-job training 
• Recommend and implement productivity enhancements with proper approval from management 
• Assist with maintaining and implementing departmental procedures and policies 

SUPERVISORY RESPONSIBILITY

This position does not manage employees.

WORK ENVIRONMENT

United location within the footprint

POSITION TYPE

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

This position requires up to 5% travel.

OTHER

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.