What are the responsibilities and job description for the Scheduling Coordinator position at United Derm Partners?
At United Derm Partners our goal is to deliver patient-centered physician-focused services to dermatology practices nationwide.
We are looking for someone to join our team who is eager to learn and can handle high call volume.
We are looking for someone to join our team who is eager to learn and can handle high call volume.
Call Center Experience is a plus but not required.
We offer the possibility to work remote after 90 days of training and metric achievements obtained.
Schedule will be 9:00 am - 6:00 pm CST at our office in Brentwood, TN.
Pay is based on experience.
Position Summary:
This position under general supervision, operates as part of the care team that consists of answering phones, patient registration, scheduling, and telephone management.
Essential Duties and Responsibilities:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive. Other duties may be assigned.
Answer telephone promptly and in a polite and professional manner- Schedules and registers patient appointments and follows established procedures.
- Handles a high volume of incoming calls & operates a multi-line telephone console.
- Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties.
- Provides patient education by explaining preps and patient instructions for the scheduled appointment as necessary.
- Responds to questions and concerns and direct them to the correct location or department.
Experience Requirements
- Minimum one-year experience in customer service, preferably in a medical environment
Education, Licensure & Certification Requirements
- High School diploma or equivalent
- Associates degree or related healthcare certification, preferred
Knowledge, Skills and Abilities Requirements
- Strong attention to detail and accuracy, professional attitude, reliable
- Ability to handle confidential and sensitive information
- Ability to communicate in an active multi-office environment
- Ability to efficiently operate all job-related office equipment
- Ability to follow or provide verbal and written instructions
- Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
- Basic to intermediate computer operation
- Mathematical and/or analytical ability for basic to intermediate problem solving
- Specialty knowledge of systems relating to job function
Supervisory Responsibilities
This position has no supervisory responsibilities.
ADA Compliance: The Company is committed to complying with the Americans with Disabilities Act. As part of this effort, reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of positions sought or held. If you would like to request an accommodation, please contact Human Resources.
Salary : $19 - $22
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