Access Care Rep ED,
United Health Services is seeking a Access Care Rep ED to join our WMC Access Care department at in , NY. This position is benefits eligible.
Shift:
All Shifts
Hours per week:
0
Salary range:
$17.19 - $24.42 per hour, depending on experience.
Access Care Rep ED / Overview
The Access Care Representative performs a wide variety of activities related to scheduling, registration, financial compliance and customer support for all services performed at United Health Services. The Access Care areas act as the entry point to United Health Services. It is the responsibility of an Access Care Representative to represent United Health Services Hospitals in a caring, professional manner. Accurate and complete data is collected at access points which directly drives the Billing and Health Information Management System.
Access Care is a very intricate part of the registration process in both Emergency Department’s at United Health Services.
The Emergency Department Access Care Rep performs many job duties including but not limited to; arriving/registering patients into the EPIC system, obtaining all signatures as required by state and federal guidelines, conduct interviews with patients to verify all demographics as well as verify insurance information and eligibility, scan necessary documents into EPIC, collect co-pays when applicable, and review and maintain the work queue on a consistent basis.
Key Responsibilities and Expectations
Education/Experience
Minimum Required:
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High School Diploma or equivalent, with two (2) years experience in similar field
Preferred:
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Associate’s Degree, or 5 years equivalent experience in lieu of degree
License/Certification
Preferred:
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Certified Healthcare Access Associate (CHAA)
Work Environment
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Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 25 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
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Candidates for this position must possess interpersonal and computer skills, dependability, have an eye for detail and accuracy, be able to work in a fast-paced and at times stressful environment, be highly motivated, work independently, have the ability to prioritize and multi-task, assist team members when needed, and be able to be on your feet for long periods at a time.
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Alternate weekends and holidays is required as the Emergency Department is a 24/7 operation.
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Candidates should also maintain a positive attitude towards patients, visitors, fellow team members and all other staff that is consistent with the mission, goals, and policies of UHS.
Age of Patients Served
HIPAA Roles-Based Access to Patient Information
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All – Access to patient information, including restricted information – Level 4
Direct Experience