Chatbot Developer / Bot Developer

Chatbot Supervisor (Hybrid - Day 1 Onsite)

Location: Houston, TX or Chicago, IL

Duration: Long Term

Job Description:

• Minimum 3 years of Chatbot Tuning/Supervising the bot experience and will be majorly responsible to optimize the bot functions - identify non-intentful phrases / customer verbiage, training the chatbot with non-intentful phrases on various platforms (Preferably LivePerson)
• Complete understanding of LivePerson as chatbot development platform and related maintenance or bot optimization activities
• Expected to have experience in traditional bot optimization methodologies and experiment (try and test) on new methodologies whenever required
• Experience of Different stages/steps involved in Chatbot tuning / optimization process
• Sound knowledge of chatbot development on coding or low code platforms (LivePerson, IBM Watson, Kore.AI, Yellow.AI, Uniphore etc.) not limited to any of these
• Experience in examining As-Is performance of the chatbot and suggest the performance improvement % rates
• Continuously monitor performance, report on the progress, and define strategies for enhancements
• Good understating of Bot performance metrics to keep a track of the upliftments done (Intent match rates, CSAT, Bot Containment, resolution rates etc.)
• Expected to attend meeting with clients, project managers and product owners to have a clear understanding of the chatbot area where continuous monitoring or supervision is required

2.) Role: Chatbot Developer (Hybrid - Day 1 Onsite)

Location: Houston, TX or Chicago, IL

Duration: Long Term

Job Description:

• Bachelor of Computer Science is preferred, or a similar qualification
• Minimum 2 years of chatbot development experience on coding or low code platforms (LivePerson, IBM Watson, Kore.AI, Yellow.AI, Uniphore etc.)
• Developers will be responsible to develop, test, deploy, chatbot on appropriate but not limited to Live Person platform and tools
• Should have experience in developing Chatbots for various channels (Web, Facebook, Messenger, Whatsapp, SMS, etc) using bot platforms or raw code is desired
• Should have experience in troubleshooting bots, debug, and deploy chatbots on various channels
• Experience working with REST APIs and JSON. JavaScript skills will be an Add On
• Fundamental knowledge and experience in MySQL, MongoDB, or other databases.
• Sound knowledge of AI/chatbot development landscape, tools, and other frameworks

• As a Bot Developer, you will participate in project design and development stages from the concept to final hand-off to the Business.
• Discuss the development and key milestone deliverables with peers and stakeholders.
• Participate in creating guidelines, best practices, and standards of bot-featured deliverables.
• Perform demonstrations for client stakeholders on project features and sub-features,

which utilizes bot solutions