Summary
The Global Program Manager, Localization will lead an account project management team and the development of localization processes for assigned accounts by utilizing a proactive approach; challenging, rather than accepting the status quo. The Global Program Manager, Localization will maintain strong communication both with internal teams and management, and with their client counterparts. The Global Program Manager, Localization will have a team to support, but will own the overall process including all phases of the project life cycle, beginning with workflow planning, defining production team roles and responsibilities, project formation and initiation, client communication, and client satisfaction on final deliverables.
Essential Duties Responsibilities:
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Support assigned accounts through developing effective project delivery solutions/proposals.
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Where needed contribute to project plans and schedules, based on client-specific requirements.
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Contribute to all major RFPs or case studies for assigned accounts or prospective accounts.
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Ensure required account and project resources (people, tools, hardware, software, translation partners) are allocated in a timely manner.
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Responsible for the quality of the account team's responsiveness, communication and deliverables to both external and internal clients.
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Prepare and complete account-specific education and coaching.
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Prepare reports and provide feedback regarding progress/forecast of work, status of agreed KPIs, escalation of issues, management support needed, etc.
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Deliver this information to the client(s) in Quarterly Business Reviews.
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Organize, assign, measure and monitor work of project team members. Ensure team's compliance with standards, practices and policies.
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Liaise with wider Operations team(s) to maximize utilization of team members.
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Train and provide guidance to all team members. Create account specific methodologies, tools, and checklists to improve the program as needed.
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Identify and predict obstacles, collisions and risk to projects across multiple teams and seek solutions to eliminate them.
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Continuously evolve localization process and tools to adapt to changing needs.
Education, Experience Skills
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Degree-level education preferred
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5 years in localization program management, product management, or project management
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Experience working for a Localization service provider or client-side Localization department
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Experience with computer-assisted translation (CAT) tools and translation management systems
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Working knowledge of intelligent tools such as OCR, LI, MT, and NMT.
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Experience working with business intelligence tools and analysis of data (examples MS BI, Tableau, QlikSense, or other analysis tools)
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Experience of creating localization process solutions to client requirements
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Experience and comfort level with high volume/low touch workflows as well as moderate volume/high touch workflows that require an elevated level of care and attention.
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Experience with managing outsourced suppliers/partners
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Experience with budget tracking, forecasting and reporting
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Proven ability to manage a team’s operating budget and make strategic decisions to reduce cost over time
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Advanced knowledge of all aspects of localization process including: software engineering, DTP, graphics, translation, testing, internationalization, multimedia and extensive knowledge of translation and workflow tools and process preferred
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Highly proficient with Microsoft Excel (data analysis, filtering, sorting, pivot table, charts)
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Advanced Microsoft Office skills
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Excellent oral and written English, including strong presentation skills
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Proven record in goal setting, consensus building, change management.
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Able to work well in a team-oriented, collaborative, cross-functional environment
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Strong employee management skills, including: leadership, motivation, mentoring and assessment.
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Drive and willingness to improve and optimize the program continuously.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)