Global Program Manager, Localization

Summary
The Global Program Manager, Localization will lead the account project management team and the development of
localization processes for the account by utilizing a proactive approach; challenging, rather than accepting the status quo. The
Global Program Manager, Localization will maintain strong communication both with internal teams and management, and with
their client counterparts. The Global Program Manager, Localization will have a team to support, but will own the overall
process including all phases of the project life cycle, beginning with workflow planning, defining production team roles and
responsibilities, project formation and initiation, client communication, and client satisfaction on final deliverables.

Essential Duties Responsibilities:

• Support the client account through developing effective project delivery solutions/proposals
• Where needed contribute to project plans and schedules, based on client-specific requirements.
• Contribute to all major RFPs or case studies for the account
• Ensure required account and project resources (people, tools, hardware, software, translation partners) are allocated in
  a timely manner.
• Responsible for the quality of the account team's responsiveness, communication and deliverables to both external and
  internal clients.
• Prepare and complete account-specific education and coaching.
• Prepare reports and provide feedback regarding progress/forecast of work, status of agreed KPIs, escalation of issues,
  management support needed, etc.
• Deliver this information to the client(s) in Quarterly Business Reviews
• Organize, assign, measure and monitor work of project team members. Ensure team's compliance with standards,
  practices and policies.
• Liaise with wider Operations team(s) to maximize utilization of team members.
• Train and provide guidance to all team members. Create account specific methodologies, tools, and checklists to
  improve the program as needed.
• Identify and predict obstacles, collisions and risk to projects across multiple teams and seek solutions to eliminate them.
• Continuously evolve localization process and tools to adapt to changing needs.

Education, Experience Skills

• Degree-level education preferred
• 5 years in localization program management, product management, or project management
• Experience working for a Localization service provider or client-side Localization department
• Experience with computer-assisted translation (CAT) tools and translation management systems
• Experience in the localization of digital and e-learning content preferred.
• Experience working with the continuous localization of large scale, DITA based, content
• Experience of creating localization process solutions to client requirements
• Experience with managing outsourced suppliers/partners
• Experience with budget tracking, forecasting and reporting
• Proven ability to manage a team’s operating budget and make strategic decisions to reduce cost over time
• Advanced knowledge of all aspects of localization process including: software engineering, DTP, graphics, translation,
  testing, internationalization, multimedia and extensive knowledge of translation and workflow tools and process
  preferred
• Advanced Microsoft Office skills
• Excellent oral and written English, including strong presentation skills
• Proven record in goal setting, consensus building, change management.
• Able to work well in a team-oriented, collaborative, cross-functional environment
• Strong employee management skills, including: leadership, motivation, mentoring and assessment.
• Drive and willingness to improve and optimize the program continuously.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)