Job Posting for Liaison - Onsite, Hourly Rate $13.00 at United Language Group
Essential Duties Responsibilities
Assist in the call center with language request assistance through making appointments, interpreting and being aware of new language requests
Analyze reports and trends within call center; includes call volume reports, new languages, language trends and frequency, as well as number of failed calls
Develop working plans to resolve call center issues; includes resolving failed calls and determining the needs for interpreters
Answer incoming calls from interpreters logging in to assist clients
Ensure Call Center is provided with a constant sufficient number of interpreters for the top needed languages
Responsible for processing new language requests to meet client needs
Responsible to stay abreast with language trends; study and research trends, educate Call Center on new languages and their origin, suggest additional languages being added to our database
Other duties as may be reasonably requested
Education, Experience Skills
Able to work flexible hours; including evenings and weekends
Proven skills utilizing computer systems including Microsoft Suite
Strong customer service skills
Excellent communication skills, both written and verbal
Energetic self-starter who takes initiative and creative approach to problem solving
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