Account Resolution Specialist

JOB TITLE: ACCOUNT RESOLUTION SPECIALIST 
JOB TYPE: Full-time
SALARY: Starting rate of $16.00 per hour. May vary based on experience.

BENEFITS:

• Health Insurance
• Life Insurance
• Accidental Death & Dismemberment Insurance
• Paid Time Off 
• 11 Paid Holidays 
• Flexible Spending Account
• Dental Insurance
• Vision Insurance
• 401(k) Savings with 6% company match

JOB SUMMARY:

The primary function of this position is to assist the company in being the leading provider of high-quality information, knowledge, and professional solutions.  Provide exceptional service to internal, external, and potential clients and meet the company’s Service Promises and Standards.  Safeguard client information and the client’s vital records in a manner commensurate with the sensitivity of the information and in compliance with laws, regulations and the company’s information security policies, standards, and procedures.

Participates in controlling the level of delinquency of one or more clients.  Includes calling client members, mailing various notices, using skip tracing techniques, asset searches and negotiating and counseling with members that are having financial difficulties. Assists USC management and/or credit unions with the preparation of various reports. 

PRIMARY RESPONSIBILITIES:

• Maintain a high level of accuracy and a professional and courteous attitude with staff and business contacts.
• Maintain knowledge of the company’s philosophy, rules, and policies; reflect these in all activities and interactions with co-workers, clients, and the public to ensure confidentiality.
• Work the lists of delinquent loans and credit card accounts as supplied by the client, either on the computer system or in paper report form.  This includes calls and letters to the delinquent accounts and their co-makers, if any.
• Send FDCA Notice if one has not been previously sent by USC.
• Attempts to ascertain from the delinquent why the account is past due and recommends remedies available, such as extensions or modifications, from client’s members.
• Attempts to locate skip accounts.
• Does asset searches to determine if member has assets that can be recovered by the client.
• Assists USC management with the preparation of various reports for the clients.
• Act as a liaison between client and past due member.
• May be required to transfer funds within member’s other account to past due obligations.
• Recommends to USC and/or client representatives the possible repossession of collateral.
• Assigns collateral for repossession when authorization has been received.
• Maintains Repossession (“repo”) Log for each client.
• Arranges for the sale of repossessed collateral and keeps client informed of sale.
• Send all required notices prior to repo and after the sale of rep.
• Files claims for refund on collateral protection insurance (if any) on repossessed collateral.
• Recommends accounts for legal action and forwards the accounts to USC’s Legal Specialist for follow-up.
• Familiar with the various credit union data processing systems in order to review accounts and maintain actions on the accounts.
• Acts as backup to other Collection Specialists.
• Review proposals and recommends action regarding consumer credit counseling services.
• Post payments to accounts as required by credit union clients.
• Receives notice of Bankruptcy from clients.
• Perform other duties as assigned and supports all areas of the company and its affiliates.

SKILL REQUIREMENTS:

• Ability to calculate figures and amounts applying concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Exceptional interpersonal skills
• Ability to maintain the integrity and confidentiality for the system and position.
• Ability to work with frequent interruptions and under constant pressure.
• Ability to read and interpret documents.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before clients.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to type and utilize functions of the mainframe computers and/or PC systems.
• Ability to perform each essential duty satisfactorily.

CANDIDATE PROFILE:

• Bright
• Verbal
• Assertive
• Approachable
• Enthusiastic; Energetic
• Flexible

OTHER REQUIREMENTS:

• Two-year college degree in related area plus 2 years related experience; or equivalent combination of education and experience. Note- Preferred but not required.
• Valid Drivers License
• Must be bondable
• Must be able to pass a background check and drug test

TECHNICAL REQUIREMENTS:

• Mathematical skills
• Microsoft Word and Excel
• Database skills
• General office equipment