POSITION OVERVIEW:
The United States Probation and Pretrial Services Office is currently accepting applications for an Operations Support Specialist. The Operations Support Specialist provides support to United States Probation Officers and is accompanied with a complete benefits package.
REPRESENTATIVE DUTIES:
- Assist and directly support investigation and supervision officers.
- Answer telephones, perform reception duties and provide other clerical support.
- Assist in performing investigations of all types for the office and other districts.
- Research, retrieve and verify addresses and criminal history; obtain collateral requests, education, and employment history; collect credit reports, treatment, and social history information.
- Receive and transfer files with other districts.
- Enter/update data, upload documents, open/close cases into computerized records including the Probation Automated Case Tracking Systems (PACTS).
- Research information from case records and enter in the system as appropriate.
- Review forms completed by officers and officer assistants and request corrections as needed.
- Retrieve information from databases and generate periodic reports.
- Assist in completing pretrial collateral investigations.
- Process incoming and outgoing correspondence.
- Participate in and contribute to training programs.
- Adhere to all human resources policies and the Code of Conduct for Judicial Employees.
- Perform other duties as assigned.
QUALIFICATIONS:
Required:
High school graduation or equivalent two-years of general experience. General experience is progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the knowledge and skills needed to successfully perform the duties of this position.
The successful applicant must:
Possess good multi-tasking skills and have strong interpersonal/verbal communication skills, be a team-player and flexible in a changing environment, possess strong computer skills, utilizing word processing and database applications, maintain confidentiality, and practice good work ethics.
Only the most qualified applicants will be contacted, tested and/or interviewed.
Financial and background check outcomes must be favorable. Financial rating must be in good standing, devoid of late payments and collections.
INFORMATION FOR APPLICANTS:
- The Court reserves the right to modify the conditions of this job announcement or to withdraw the job announcement, either of which may occur without any prior written notice.
- This job announcement may involve filling more than one position described herein.
- If a subsequent vacancy of the same position becomes available within 90-days of the vacancy close date or date filled (whichever is the most recent), the Chief United States Probation Officer has the discretion to select a candidate from the original qualified applicant pool.
- This position may also be assigned to a different unit other than the one posted, dependent upon the needs of the District.
- Travel and relocation expenses will not be paid.
BENEFITS:
- Paid Annual Leave
- Paid Sick Leave
- Paid Federal Holidays
- Paid Parental Leave after one year of full-time employment
- Pre-tax benefit programs
- Health Insurance
- Vision/Dental Insurance
- Group Life insurance
- Long-Term Care Insurance
- Defined contribution retirement benefits (FERS)
- Thrift Savings Plan (TSP)- 401 (k)-styled program with up to 5% match
- Transit subsidy
- Credit for prior Federal Government service
- Mandatory electronic deposit of salary payment
HOW TO APPLY:
To be considered for this position, qualified applicants must submit a complete application packet which includes:
- Letter of Interest
- Resume
- Copy of high school diploma/GED
- AO 78, Application for Federal Judicial Branch Employment found at:
https://www.nmpp.uscourts.gov/career-opportunities
Any incomplete packet will result in disqualification. All application packets must be emailed in document only and sent to: uspojobs@nmp.uscourts.gov
Ron Travers
Chief U.S. Probation Officer
333 Lomas Blvd. NW, Suite 170
Albuquerque, New Mexico 87102
Attn: Chelsea N. Crichton
Human Resources Specialist
The U. S. Probation and Pretrial Services Office for the District of New Mexico is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $43,709.00 - $49,025.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
Work Location: In person