IRA Manager

Mission:

In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.

Culture Competencies: S.T.R.I.V.E

• Maintains our members' and employees' trust by safeguarding their financial data and information.
• Values and respects everyone's abilities, opinions, and feedback to achieve trust, safety, and well-being in a friendly, welcoming, and cooperative environment. Actively devoted to our motto of "better together".
• Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.
• Generates new ideas, supports change, provides new efficient solutions, and solves problems creatively while balancing risk.

General Summary

The IRA manager role requires an advanced level of knowledge and understanding of banking concepts, rules, and regulations. The role carries the responsibility for transfer, distributions, rollovers, conversations, death claims, and closures in accordance with government regulations and Credit Union policies. The IRA Manager must maintain accurate and complete retirement records, perform annual account reviews, and ensure all regulatory reporting requirements are met. The IRA Manager has strong interpersonal skills and the ability to respond quickly and accurately to internal and external members.

Major Duties & Responsibilities

• Ensures all IRA functions including preparing transfers, distributions, rollover, conversations, death claims, and closures in accordance with established policies, procedures, and regulatory standards to maintain accurate IRA files and deceased member accounts.
• Ensures compliance in the annual processing of all tax filings.
• Assists and communicates with members about IRA and death claims to ensure members are aware of the account status and if further action is required.
• Monitors risk controls related to financial transactions processed on member accounts.
• Maintains up-to-date knowledge and required certifications for designation as a Certified IRA Specialist.
• Reviews all required forms and documents related to IRA accounts and deceased member accounts and oversees corrections to ensure compliance and accurate reporting.
• Maintains proficient knowledge of IRA regulations, policies and procedures, internal controls, and service delivery to assess, recommend, modify, write, and update policies as necessary.
• Participates in all IRA related system upgrades, projects, and process improvements.
• Clearly relays information to internal teams and conducts training related to processes and procedures. Presents information in an individual or group setting and solicits feedback from others.
• Supports and effectively collaborates with other business units, vendors, and management to obtain and convey information.
• Maintains knowledge of IRA process and procedures and serves as a subject matter expert for our internal teams.

Education: Bachelor's degree preferred or equivalent.

Experience: Minimum 3 years' experience in banking, specifically in bank operations and 5 years of experience interpreting, processing, or administering IRAs. Certified IRA Specialist or other IRA certification preferred.

Skills: Demonstrated Microsoft Office skills - (Word, Excel, Outlook, and PowerPoint) and the ability to operate standard office equipment. Research analysis and problem-solving skills. Organizational skills and detail oriented. Ability to manage time efficiently and effectively.

Communication: Establishes and maintains effective communication with stakeholders using various forms of communication (verbal, written, presentation).

Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm.

Member Focus: Uses active listening skills to gain understanding of the needs of others to build strong relationships (internal/external) and deliver member focused service.

Supervisory: 2 years of managerial or progressively responsible experience.

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.