Loyalty Promotion Coordinator

The Promotions Coordinator works with the Loyalty and Personalization Coordinator and Manager of Loyalty & Personalization to develop and coordinate loyalty marketing promotions through the Retalix loyalty software and offer manage systems. The coordinator is responsible for the execution of coupons and discounts and other programs. The coordinator will develop and create targeted promotional offers, and assist in evaluating and engagement. He or she also works with merchandising team to execute promotional offers and special programs to improve opportunity categories and grow sales.

Key Responsibilities:

• Coordinate activities for the company’s loyalty marketing program in order to increase sales and guest loyalty.

• Develop promotions to offer coupons and discounts to Rewards members.

• Assist with the review and analysis of programs that enhance basket size and profitability

• Communicate with stores on upcoming promotional offers

• Assist with the creation and execution of customer activity based promotions by working with marketing and merchandising teams in order to achieve business and category objectives

• Supports the guest services team and act as level 2 support and IT liaison for guest related issues.

• Develop process as needed to improve the guest experience with the Rewards program

• Support stores with training, in-store visits and other tools as needed

• Continuously learn and implement tools and features of the Retalix loyalty software

• Other duties as assigned by supervisor
  

Key Requirements:

• Bachelor’s degree in Marketing or related field, with at least one year of relevant experience

• Previous experience with United Supermarkets point of sale, or experience managing promotions for a retail company is desired

• Excellent communication skills, both oral and written

• Proficient in Microsoft Office

• Previous experience in Customer Relationship Marketing applications and other data-based, analytical and mapping software is desired

• Excellent analytical skills, results & action oriented

• Customer centric

• Able to handle shifting priorities and manage work and self with little direction

• Well organized and able to get work done through others

• Ability to think creatively and strategically

• Ability to handle multiple activities and tasks at once

• Ability to accept supervisory coaching related to performance, work habits, and attitude