Broker Agent Service Specialist - Minnetonka, MN

This role is temporarily remote. Training is conducted virtually from your home. This role is an onsite role and once training is completed, you will transition to work in the office in the future.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.^SM

The Broker Agent Service Specialist will support the organization by providing interpretation services in the language of expertise. In addition to your interpretation role, you will also play a key role in supporting UHC M&R as a Specialist for the Producer Help Desk supporting internal and external customers. This role requires that you develop expertise of departmental processes, procedures, and delivery of information. Exceptional customer service delivery is required. 

This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am to 7:00pm). It may be necessary, given the business need, to work occasional overtime.  This role is temporarily remote. This role is an onsite role, you will transition to work in the office in the future. Our office is located at 12700 Whitewater, Minnetonka, MN 55343.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Provide interpretation services to our brokers - agent partners in the language of expertise
• Handle a high volume of calls from broker - agent partners with little to no assistance
• Handle a high volume of off phone work items submitted by broker - agent partners with little to no assistance
• Ensure cases adhere to all policies and procedures, in addition to federal and state laws and regulations
• Identify risks or issues and assess / implement alternate solutions
• Participate in interdepartmental team efforts, such as implementation of updates to the production system
• Perform other related duties as required to achieve the goals and objectives of the company and department
• Provide sales support and administrative services to non - employee sales producers such as broker agents, field marketing organizations, and independent contract agents
• Act as internal liaison and customer service resource for external producers relative to enrollment and policy questions, systems issues, and coordination of materials fulfillment
• May manage administrative aspects of commission payments such as routine tracking, reporting, and troubleshooting issues relative to missing or disputed payments
• Maintain progression toward specified training and professional skill development
• Extensive work experience within own function
• Work is frequently completed without established procedures
• Work independently
• May act as a resource for others
• May coordinate others’ activities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• Ability to create, copy, edit, save, and send documents using Microsoft Word, Microsoft Excel (spreadsheet information retrieval and navigation), and Microsoft Outlook (basic correspondence)
• Ability to work a designated 8 - hour shift between 7:00 am and 7:00 pm CST Monday through Friday and flexibility on shifts to meet the needs of the business (Will include rotation during peak season)
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance. 

Telecommute Requirements:

• Must reside within a commutable distance to the Minnetonka UHG Site located at 12700 Whitewater, Minnetonka, MN 55343.
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

• Customer service or call center experience

Soft Skills:

• Ability to type and talk at the same time and navigate through multiple screens

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in healthcare. And we are the largest business in the nation dedicated to serving their unique health and well - being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our Healthcare system. Ready? It's time to do your life’s best work.^SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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