Channel Advisory Analyst - Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm)

The Channel Advisory Analyst, Channel Capability is part of the UHC Experience Team working with various stakeholders within UHC and Optum (Marketing, Product, and Health & Ops.) to develop the strategic approaches to how we connect and engage with our members and then build out the associated product roadmaps to enable those experiences. The role requires a holistic understanding of touchpoints, ability to drive core initiatives, and ability to become well versed in respective product space.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Support day to day governance approach, policies, and execution in partnership with the LOBS to ensure that all texting initiatives are approved strategically and are following the standard company approved platform architecture and guidelines for using phone numbers and consents to ensure compliance with TCPA and TCIA laws
Develop partnerships with LOB, Clinical and Operational partners to streamline processes for gathering of mobile phones and text consents
Create visually appealing and digestible process documents and channel guidelines, providing users with a full-circle experience
Maintain comms intake and governance to plan appropriate channel, timing and audiences for maximum impact
Help to evaluate texting vendors to ensure compliance with CTIA, TCPA, and enterprise standards, providing members with a seamless and valuable experience
Own projects and see through to delivery

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

3 years of healthcare experience
3 years of digital marketing experience
3 years of experience developing user resources
Proven project management experience
Intermediate or higher level of proficiency with Word, Excel and PowerPoint

Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

•All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.