What are the responsibilities and job description for the Clinical Trainer Traveling Nurse Practitioner position at UnitedHealth Group?
$40,000 Student Loan Repayment or $30,000 Sign-on Bonus for individuals who have not previously participated in this program.
Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.
As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home.
We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doing your life’s best work.(sm)
About Delta
The DELTA team Develops Exemplary Leadership, Teamwork and Accountability and serves a critical role from team member onboarding and market implementation to ongoing education and standardization. The DELTA team member serves as a “leader-coach-player” for new Landmark market employees to provide on the job training, as well as takes a role in supporting mature markets.
Objective:
The DELTA APP is an integral member of the DELTA team and provides services to both new and mature markets. Daily activities can vary week by week based on company needs. These activities include, but are not limited to the following:
- Onboarding providers
- Assist with market engagement
- Support interdisciplinary care team (IDT) operations and weekly IDT meetings
- In office and field shadowing/ride-alongs
- On-call coverage
- Primary call to support market operations
- Support Landmark’s 24/7 call center for coverage when needed
- Participate in interview process for new candidates
- Meet and Greets
- Emotional support to and relationship development / mentoring of new providers
- Standardization and Best Practices
The DELTA APP will work closely with the other members of the DELTA team and the Education and Learning Operations teams. The key success metrics for this position will be:
- Building a best-in-class provider team through clinical training and hands-on peer mentorship
- Implementing standardized clinical best practices in each new market
- Positive DELTA impact on KPI’s across Landmark
- This position is a travel position and require up to 100% travel
Supervisory:
- Reports directly to the Executive Director, Delta
Primary Responsibilities:
- Training and Team building
- Leads on the job training process for new providers
- Training may also include classroom training, EMR mentorship and ride-alongs
- Completes provider competency checks as appropriate
- Serves as a peer mentor and resource for new providers, helping them learn and master the
- “Landmark Way” of practicing
- Keeps current on relevant medical and nursing research, technology, and related issues by attending continuing education courses, professional meetings and journal reviews
- Acts as an ambassador and role model for the Landmark culture, helping to build solid, mission- driven, high-performance teams in fitting with the Landmark mission, vision and values
- Implementing Best Practices
- Establishes and maintains comprehensive understanding of Landmark clinical and operational best practices
- Reinforces best practices with all team members through example, training and mentorship
- Patient Care
- Become licensed and credentialed in multiple states as requested, including assisting the Landmark credentialing team with timely and responsive processing of all required licensing / credentialing paperwork; Responds to licensure action items in a timely fashion
- Practices in accordance with the respective state laws and regulations governing the practice of advanced practice nursing
- Performs an initial comprehensive assessment on all newly enrolled members
- Completes follow-up and post-hospital assessments according to documented standard operating procedure
- Prescribes appropriate diagnostics and interventions to avoid unnecessary transfers/acute admissions
- May participate in team meetings that include, but may not be limited to:
- DELTA meetings
- Weekly IDT meetings
- Monthly staff meetings
- Continuing education/journal club programs
- All Hands Calls
- Implements HEDIS measure campaigns and other quality initiatives as directed by Corporate Health Services to ensure the highest standards of care and to promote the improvement of care management and delivery
- May require some participation in clinical on-call program
- Perform related duties as necessary and other duties as assigned
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
- Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
- Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
- Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary; remains open to new ideas
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events
- Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
- Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
- Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflow
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Certificates, Licenses, Registrations:
- Master’s Degree nurse practitioner or higher-level degree
- Current NP license
- Current state driver’s license
- Completion of Nurse Practitioner accredited program with a Master’s level degree or higher
- Knowledge of long-term care, community resources and cost-effective alternatives regarding patient care delivery systems
- Knowledge of CPT, ICD-10 and HCPC codes
- Knowledge of clinical standards of care
- Language Skills:
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Mathematical Skills:
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent
- Reasoning Ability:
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Computer Skills:
- Knowledge of Windows 2000 and MS Office Word Processing software
Preferred Qualifications:
- 5 years of clinical experience
- Clinical training experience
- Awareness about UM standards, NCQA requirements, CMS guidelines, Milliman guidelines, and Medicaid/Medicare contracts and benefit systems
Physical Demands:
- Regular requirement to sit; use hands to touch, handle or feel
- Regular requirement to talk and listen
- Occasional requirement to stand; walk and reach with hands and arms
- Occasional requirement to lift and/or move up to 10 pounds
- Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus
- Ability to travel frequently by plane or car
- Ability to carry required equipment and supplies to visits, and for travel by plane or car
Work Environment:
- Initial high frequency visits to patient residences followed by as needed visits during market implementations
- Will require regular travel to patient residences and non-home-based market offices
- Noise level is usually moderate
Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
**PLEASE NOTE** Employees must be in an active regular status. Employees must remain in role for a minimum of 12 months from the date of hire /rehire/transfer. If an employee leaves Home and Community, the student loan repayments will cease. The employee must remain in an Advanced Practice Clinician or Physician role within Home and Community for 36 months to receive the full benefit of the student loan repayments.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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