Collections Representative - Duluth, MN (Temporarily Remote) Virtual Job Fair

Join Us for Our Care Coordination Navigator and Collections Representative Virtual Job Fair
Tuesday, March 9, 2021 from 12:00pm to 1:30pm CST
Connect from your smartphone, tablet, or computer to learn more about our exciting Care Coordination Navigator opportunity in Duluth!
Register here for the event at: https://uhg.hr/CCNJobFair
We strongly encourage you to apply in advance of the event if you are interested in this opening. Attendance at the event isn't required to be a candidate for potential employment.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.^SM

It takes a special person to be effective in stressful situations. In fact, it takes a gifted, diplomatic and persistent person who can see past the challenge to a successful outcome. If that’s you, get with us because this role at UnitedHealth Group is all about special. You’ll consult directly with our customers who have outstanding medical bills to identify reasons for late payments and set up payment plans that are mutually agreeable. It’s an important role and it will take all of your skills. Join us and discover the exceptional training, support and opportunities to grow that you’d expect from a Fortune 10 leader.

This is a challenging role that requires providing best in class service to our customers during their times of difficulty. It’s a fast paced environment that requires focus and ability to multi - task throughout the day. This is a 40 hour, full time role working flexible shifts, sometimes including evenings or Saturdays. We require our employees to be flexible enough to work any shift, any day of the week during those hours.

This postition if full-time (40 hours / week) , Monday - Friday.  Employees are required to work our normal business hours of 10:00am - 6:30pm CST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located in 4316 Rice Lake Rd, Duluth, MN 55811. This role is an onsite role and you will transition onsite in the future. We offer 6 to 7 weeks of paid training. The hours during training will be 8:00am to 4:30pm CST Monday-Friday. Training will be conducted virtually from your home.

Primary Responsibilities:

• Perform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations and other relevant information
• Use mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
• Obtain agreement on potential balance payoff and / or payment terms within stated level of authority  and guideline limits
• Prepare and submits reports to internal management on status of outstanding medical bills and proposed / planned payment settlement details

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of Customer Service experience, or 1+ years of experience in an office setting, call center setting, or phone support role
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

• Collections experience
• Healthcare Industry experience
• Computer and Windows PC applications experience, including Microsoft Excel (data entry, sorting, creating / modifying spreadsheets) and Microsoft Word (data entry and documentation creation)

Soft Skills:

• Ability to learn new and complex computer system applications
• Listening skills to understand needs
• Problem solving skills - Not take the first response at face value
• Good Communication both written and verbal
• Attention to detail

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 10 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life’s best work.^SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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