Communications Specialist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.SM

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Position Overview:

As a Communications Specialist, you’ll be a part of the Provider Communications Team within Optum Behavioral Health. You’ll have a direct impact on the relationship our 300,000 providers have with us. By helping ensure providers receive clear, concise, applicable and actionable information, we can make it easier for them to provide quality care to our members and complete the administrative tasks that go hand-in-hand with delivering that care.

The Communications Specialist will work in an independent manner, as part of a larger team that supports communication needs across Optum Behavioral Health. Excellent verbal and written communication skills will be crucial to your success in this role.

This job description is not intended to include all duties and responsibilities. Additional tasks may be requested of team members that may or may not relate directly to the primary role, as business needs dictate.

Primary Responsibilities:

Assist with the development, coordination and project management of communications to the behavioral provider/facility community, including clarifying business needs, targeted audience and timeline
Work closely with team colleagues and internal stakeholders to evaluate existing communication channels (e.g., emails, web sites, etc.) and implement improvements
Support communication measurement activities, including providing results to stakeholders, monitoring trends and maintaining best practices
Help develop and maintain team guidelines, standards, best practices and internal presentations
Maintain strong working knowledge of UnitedHealthcare business policies and procedures

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Bachelor’s degree (or higher) OR 5 years of communication related experience (writing, editing, project management, etc.)
2 years of experience in a professional communications role, whether through internships or post-graduation employment
2 years of writing & editing experience using AP style guidelines
2 years of experience developing communication materials (emails, online content, flyers, talking points, job aids, presentations and more) tailored to specific audience requirements; experience should include assessing, interpreting and documenting customer needs and requirements
2 years of experience managing communications projects (e.g., role assignments, timelines/milestones, issue tracking, documentation, deliverables)
Intermediate proficiency in data analytics and measurement, including strong Excel skills. Experience in Qualtrics and other survey tools

Preferred Qualifications:

Behavioral or managed care experience within the health care industry
Data analytics and related reporting experience

Soft Skills:

Consistently demonstrate analytical, organizational and problem-solving skills, with the ability to adapt on the fly
Strong oral, written and listening communication skills combined with creative, innovative, and strategic thinking
Able to respond to and meet urgent deadlines, as needed
Flexible and comfortable working in a fast-paced, highly collaborative and fluid work environment
Must be a team player with the ability to interact cross functionally within organization
Able to apply strong business acumen and collaborative skills
Self-starter accustomed to simultaneously playing several roles
Ability to effectively manage conflict in a professional manner
Ability to perform tasks with a high level of accuracy and strong attention to detail

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Nevada, New York, Washington or Rhode Island Residents Only: The salary range for California, Colorado, Connecticut, Nevada, Washington or New York City residents is $56,300 to $110,400. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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