Director Hispanic Initiatives (Individual & Family Plan) - Miami, FL

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm)

We are committed to helping the Hispanic community get reliable health insurance coverage by providing consumer-centric benefits members want at an affordable price. The role of this Director of Hispanic Initiatives is vital in achieving this commitment to our members through their focus on innovative leadership, agent support and coaching, and accountability for growth and results in all distribution channels selling UnitedHealthcare Individual & Family Plan (IFP) products, focusing on cultural diversity and in language communication.

If you are located in FL, you will have the flexibility to work remotely* as you take on some tough challenges

Primary Responsibilities:

• Direct the Hispanic Initiatives within our IFP sales team comprising multi-segment broker/agent managers to achieve Individual & Family net growth targets through member acquisition, engagement, and retention in Hispanic American communities in existing and expansion markets nationwide
• Continually build and nurture Hispanic focused agents, agencies, and community-based partnerships
• Lead Spanish speaking educational initiatives across broker, navigator, and community influencers
• Partner with the internal and external individuals/organizations across the Hispanic community to identify and develop relationships that influence the buying behavior of our target consumer (e.g., providers, regulators, faith-based organizations FBO's, community-based organizations CBO's and associations)
• Assist with agent recruitment, helping to build solid partnerships, and use data and insights to coach for optimal agent performance
• Ensure utilization of the structured on-boarding process, contracting, certification and training processes, tools, and systems
• Organize involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance/policy requirements, sales processes, brand and value proposition messages and sales systems
• Monitor sales results in identified Hispanic markets trends and key performance indicators (KPI's) and hold representatives accountable for achieving targets
• Conduct meetings to review sales results/activities and provide feedback/coaching on opportunities for improvement
• Achieve assigned sales targets and membership growth targets through in his/her territory(ies)
• Ensure compliance: ensure agents adhere to sales and marketing guidelines associated with federal and state regulations, company policies and procedure

Key Leadership Qualities:

• Communicate Effectively and Manage Conflict by:
  • Working collaboratively with others (both inside the sales unit as well as outside) to achieve goals
  • Relate to others in an open and accepting manner and treat everyone with dignity and respect while focusing on inclusion and diversity to maximize team performance
  • Keep others up to date on information, openly contributing ideas and fully understanding support decisions made by the team and the organization
• Lead with and model Achievement Drive by:
  • Demonstrating the ability to meet or exceed performance standards in a timely manner
  • Exhibiting attention to detail and ability to track/maintain various components/data elements required/needed (e.g., sales materials, files, etc.)
• Display a solid Growth Mindset by:
  • Encouraging innovation and pioneering thinking whenever possible
  • Using facts, sound judgment and application of business knowledge when making decisions within existing processes
  • Quickly identifying and effectively resolving issues/problems in a way that supports the long-term goals of the organization yet meets the immediate needs of the situation

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• State life/health insurance license or ability to obtain a (company-sponsored) state health/life insurance license within 60 days of hire
• 5 years developing, executing, and measuring success of sales focused initiatives for diverse Hispanic audiences
• 5 years of experience conducting sales presentations or trainings in Spanish
• Bilingual/fluent in Spanish
• Experience managing cross-functional relationships
• Proficiency in speaking, writing, and developing communications in Spanish
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint, Teams)
• Travel up to 50% of time within this FL market area
• Florida resident

Preferred Qualifications:

• Bachelor’s or Master’s degree
• Active life/health insurance license
• Live in/within commutable distance to Miami, FL
• Certified translator
• Experience managing a team
• Sales experience in insurance industry
• Experience in Medicare products, consumers, or managed care
• Understanding of Individual & Family Plan, Affordable Care Act (ACA) sales & marketing regulations and guidelines
• Knowledge of internal processes/departments to support the sales process and assist in problem resolution (e.g., marketing, billing/enrollment, customer service, etc.)
• Have established professional relationships with local/community contacts

Careers at UnitedHealthcare M&R Underwriting & HCE. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.