Epic Beacon or Willow Team Lead - Cooperstown, NY

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)
 
The Optum Enterprise Epic Services team is building an innovative, comprehensive Epic services capability using the collective expertise of our clinical, consulting, delivery, technology, and operations teams.  Our Center of Excellence, located in Nashville, TN, is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care. 

Strong candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration.  Most importantly, our OEES team will foster a culture of diversity and inclusion and drive innovation for our company and our clients. 

This position is based in Cooperstown, NY and will require the candidate to located in the area with the ability to be on site as needed. 

Primary Responsibilities:

• Supervise Epic application design, development, maintenance activities of applications under direct purview 
• Collaborate with end users to design Epic Beacon/Willow workflows by suggesting corrective adjustments or enhancements 
• Determine staffing requirements, perform capacity planning for resources and supervise the work of direct reports to ensure that team is functioning effectively and efficiently 
• Serve as a mentor, resource, and primary advisor for team members 
• Lead all phases (e.g. design, build and testing) of small to medium size application projects including Epic software upgrades, adoption of new Epic functionality and/or significant enhancements to integrated workflows
• Provide Epic product function expertise for the design, build, and testing for assigned module(s), including but not limited to optime
• Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
• Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
• Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers
• Develop, support, and maintain all required system design and build documents and other system documentation
• Perform daily monitoring of applications in production use
• Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required
• Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
• Work with trainers to develop and maintain application specific training curriculum and materials
• Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users
• Adhere to organization standards for system configuration and change control
• Develop strong relationships with end user communities, customers, and business partners
• Facilitate communication with stakeholders from initial requirements to final implementation
• Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested

Required Qualifications:

• Degree required e.g. Associate, Bachelor, Master, or a minimum of 7 years healthcare experience
• Active / current Epic certification in at least one area; Beacon and/or Willow with proof of certification
• Epic systems application knowledge to build, test, support, and training for Optime workflow
• Direct client healthcare domain knowledge such as clinical documentation workflow, Surgical workflows, and patient flow
• Resource will report to our Cooperstown, NY offices and will be required to report on site as needed
• Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance

Preferred Qualifications:

• 2 years of experience as a resource management and/or team lead role
• 7 years combined experience across HealthCare and/or IT domains including 5 of those years working with Epic configuration 
• Clinical experience
• Experience with device integration
• Proficiency with Excel, Visio, PowerPoint, and SharePoint
• Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills
• In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic’s suite of EMR applications
• Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams
• Ability to build and maintain strong internal relationships as well as motivate and inspire other team members through strong consultative skills
• Solid ability to build partnerships and influence others. Work across team, group, and business boundaries to drive commonality and reusability in solution to real-world problems
• Solid relationship management skills and ability to handle challenging interpersonal situations
• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.