Lead Medical Assistant

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

The Lead Medical Assistant (MA) participates in providing patient care at an expert skill level. They have a duty to provide a standard of care that exceeds that of a reasonably competent and knowledgeable Medical Assistant. The Lead MA conducts training and onboarding of MA staff. The expectation is 50% of time is spent on program-specific initiatives that drive continuous process and metrics improvement in their program and enhance developing their leadership skills. The Lead Medical Assistant is required to perform all duties of a Medical Assistant within their scope of practice delegated by, and under the supervision of, a provider (TX) or physician (FL).

Duties include: Organizes the clinical environment and provides support in patient care situations. Support includes but is not limited to assisting physicians and nursing personnel, including those skills listed under Job Functions below along with various other procedures under the direct supervision and responsibility of a medical provider. The Lead MA assists in identifying patient needs or problems and communicating data to the provider or other members of the clinical team. The Lead MA delivers quality customer service. Ensures policy and procedures are followed including infection control, privacy and confidentiality.

Primary Responsibilities:

• Performs all duties at the expert level within the scope of a Medical Assistant’s scope of practice. Operates diagnostic equipment (cannot interpret tests), remove staples from superficial wounds, changes wound dressing and obtains cultures, administers non intravenous medication performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs. Performs quality control checks on equipment. Prepares and sterilizes medical equipment using the autoclave
• Spends 50% of time dedicated to clinic metrics/projects/initiatives as assigned by clinic leadership to support and drive workflow & process improvement within the clinic
• Proactively identifies solutions to non-standard requests and solves moderately complex problems on their own. Applies expert knowledge and skills to a range of moderately complex activities
• Records patient care documentation in the medical record accurately and in a timely manner. Identifies when other MA’s documentation is incorrect and alerts clinic leadership
• Recognized as a “champion” and serves as MA mentor and trainer and provides expertise as SME to MA staff
• May assist to coordinate work of other team members
• Promotes positive work environment in the clinic as a culture ambassador
• Coordinates patient care as directed by provider, and policies/procedures
• Travels with provider to patient homes to support the delivery of Supportive Care services in the community setting
• Respects patient confidentiality at all times. Ensures others are also respecting patient confidentiality
• Organizes exam and treatment rooms, stocks and cleans rooms and sterilizes instruments
• Gathers supplies as per provider direction. Ensures that supplies are available, stock is inventoried, log data is accurate and supplies are rotated. Follows up with discrepancies
• Creates and maintains an environment that supports infection prevention
• Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge
• Supports and follows Standard Delegation of Orders
• Ensures that all MAs are aware of training they must receive to continually improve performance
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school graduate or GED equivalent
• Current BLS certification for healthcare providers (written exam and in-person assessment) at time of hire or within 30 days of hire
• 5 years of experience as a certified MA or a combination of 7 years certified and non-certified medical assistant experience (with a minimum of 3 years certified)
• Demonstrated leadership experience
• Expert in computer literacy in electronic health record
• Intermediate Excel skills
• Knowledge of medical terminology
• Mastered ICD-10 and CPT coding
• Reliable transportation for daily travel to various locations as assigned
• Valid driver’s license within the state of work
• This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation 

Preferred Qualifications:

• 1 years of lead or supervisory experience
• Bilingual
• Proven ability to mentor and train others
• Ability to react calmly and effectively in emergency situations required and assume a leadership role until higher levels of care arrive on scene
• Excellent communication and customer service skills
• Flexibility and nimbleness to adapt to change

Physical & Mental Requirements:

• Ability to lift, push or pull >35 lbs. with assistance
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving
• Occasionally requires exposure to communicable diseases or bodily fluids
• Ability to discriminate shades of color when reading dipstick

 To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000 lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.