What are the responsibilities and job description for the Network Engineer position at UnitedHealth Group?
Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together.
The Network Engineer I is responsible for the installation, support, and maintenance of all Northern Light Health network communications, including but not limited to LAN/WAN, wireless, telecommunications, and unified communications systems at a basic level. The associate engineer assists higher level engineers in evaluating current systems. The Network Engineer I completes routine tasks related to projects and technical requests and provides Tier 1 and Tier 2 support in all areas of the departmental service portfolio. The Network Engineer I typically works as directed by their supervisor.
You’ll enjoy the flexibility to telecommute* from Portland, ME as you take on some tough challenges.
Primary Responsibilities:
The Network Engineer I is responsible for the installation, support, and maintenance of all Northern Light Health network communications, including but not limited to LAN/WAN, wireless, telecommunications, and unified communications systems at a basic level
The Network Engineer I assists higher level engineers in evaluating current systems
The Network Engineer I completes routine tasks related to projects and technical requests and provides Tier 1 and Tier 2 support in all areas of the departmental service portfolio
The Network Engineer I typically works as directed by their supervisor
Provides excellent customer service to all levels of employees including customers, peers, and leadership
Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department. Leads by example
Communicates in a professional, positive, and timely manner in person, on the phone, and via electronic means. Represents the department and company in a positive and professional manner
Executes project-related tasks
Adheres to all Northern Light Health and departmental policies and procedures
Accurately follows documentation and checklists to ensure efficiency and consistency
Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer
Maintains detailed and accurate records in workload management, asset management and administrative applications
Adheres to deadlines
Actively maintains education and cross-training on all departmental areas of expertise
Maintains required certifications and attends training when available and appropriate
Participates in inter- and intra-departmental committees and groups as requested by supervisor
Works conscientiously to minimize cost and time requirements in all areas of departmental responsibility
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED (or higher) or 3 years of Network Engineering experience
4 years of experience in enterprise IT support
1 year of experience in supporting networks in an enterprise environment
Preferred Qualifications:
Understanding of the OSI model
CompTIA Network
CCNA
Strong understanding of Windows Server, Linux appliances, and Windows clients
Soft Skills:
Strong documentation skills
Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO, #GREEN
