Project Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California, to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

Project Coordinator is responsible for patient and provider outreach initiatives and serving as a project resource for the IPA Operations Department and provider relations managers.

Role requires travel to Provider offices within an assigned territory in one of the following areas: San Fernando Valley, Downtown Los Angeles, or San Gabriel Valley. Mileage reimbursement will be provided.

Primary Responsibilities:

• Consistently exhibits behavior and communication support skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Visits provider offices to support clinical quality performance including, but not limited to reviewing patient charts, making patient outreach calls to schedule appropriate screenings/visits and educating provider office staff on best practices
• Makes outreach call reminders to patients for quality measure testing and appointments
• Makes patient calls, advising them of changes in their physician network as needed
• Supports quality measures, P4P and STAR by outreaching to provider offices with pursuit lists and education
• Creates outreach call result grids as directed that summarize data, outcomes, issues, etc.
• Creates tracking grids related to assigned projects to ensure that the projects are completed timely and thoroughly and with appropriate documentation
• Makes outreach and follow-up phone calls to physician offices related to specific initiatives or meetings
• Responds to and resolves questions or concerns from clinicians or staff in a timely and service-oriented manner
• Supports the Operations team to drive meaningful performance in clinical quality initiatives and outcomes
• Produces reports to help track and trend quality of care performance
• Acts as a liaison, contact person and/or frontline representative to external HMOs and other agencies; maintains a positive and professional relationship with all internal and external stakeholders (health plans, hospitals, and providers)
• Researches Pay-for–Performance (P4P) performance and discrepancies
• Resolves and responds to patient issues in a timely manner by interfacing with Optum internal departments and/or provider offices
• Coordinates mass mailing and outreach projects to providers and patients
• Effectively utilizes Microsoft Word and Excel to mail merge letters and track/trend performance
• Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or GED
• 1 years of customer services or consultative industry experience
• Intermediate level of experience with Microsoft Suite
• Valid CA Driver's license and reliable transportation to local provider offices

Preferred Qualifications:

• Bachelor’s degree in Health Care Administration or related field
• Certified Medical Assistant, Front line Patient Experience, or Medical Office Manager
• 1 years of experience in demonstrated project management or consulting
• Quality, STARs, or HEDIS experience
• EMR experience
• Training experience
• Understanding of Health care/Medical Office workflows

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California Residents Only: The hourly range for California residents is $22.45 to $43.89. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.