Admissions Trainer - Remote

Overview

Admissions Trainer is responsible for the development and delivery of training for new and existing Admissions staff, providing the tools, skills and knowledge needed for new hires and existing employees to be effective in the organization and admissions environment. This individual will be able to adapt quickly to change and ensure that the overall training objectives and admissions results are achieved while focusing on best practice principles. In this role, the Admissions Trainer will act by example and drive a culture of team spirit and dedication to our mission.

Responsibilities

•   Responsible for the creation, preparation and enhancement of training outlines, agendas, presentations, and materials.
•   Prepare newly hired employees by providing training on our admissions processes and value proposition in a blended learning model (screen share, video conference, e-learning, job shadowing, on the job training).
•   Work with Corporate Director of Training, and other department staff as needed, on continuous improvement of the training content to meet the changing operational/business needs of the organization
•   Review Mystery Shop results and follow up as needed on training and documentation
•   Work with Compliance to ensure regulations and requirements for all regulatory bodies are always being maintained for the admissions department.
•   Ensure a proper onboarding experience for all new hires going through admissions training, working with the direct supervisor(s) to ensure onboarding is complete.
•   Ensure new program training roadmaps are created and followed for new program and campus rollouts.
•   Conduct remedial training as needed
•   Maintain training records, statistics and metrics.
•   Strive to meet and exceed rigorous training metrics such as satisfaction surveys, performance of new hires, amongst other metrics based off business needs.
•   Share relevant information with management and leadership about trainee progress which will enhance the successful transition of new hires from the training environment to active employee duties.
•   Communicate found discrepancies in communication or understanding of approved process and policies
•   Ability to work independently with limited supervision using established procedures.
• Exhibits “can do” attitude and solution-oriented approach to issues encountered.

Qualifications

•   Minimum of an AS or AA degree.
•   Bachelor’s Degree preferred
• Minimum of 2 years of experience in a corporate training role OR 2 years of experience in enrollment / admissions management in post-secondary education with a proven ability to deliver effective training for new and existing employees in a dynamic, fast-paced environment