What are the responsibilities and job description for the Helpdesk Manager position at Unitek Learning?
Company Description
As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment.
Job Description
We are looking for a Helpdesk Manager to join our team.
As the Helpdesk Support, this position will provide computer support and assist Unitek employees with computer software, hardware or system problems. The position works with a team of MIS staff that ensures that system hardware, operating systems, software system, and related procedures adhere to organizational values.
- Supervise helpdesk personnel
- Provide support, prepare, and update all Untiek end user computing devices
- Evaluate end user computing technologies and participate in technology planning
- Maintain documentation for all end user technologies. Including, but not limited to, end user computing devices and software
- Maintain accurate inventory of end user computing devices
- Answer technical questions employees may have and resolve problems via telephone, e-mail, or in person
- Clean, install, and modify operating systems and software programs, such as virus protection and word processing printers
- Coordinate with co-workers to determine how request orders will be assigned and/or advise workers to ensure all repairs are properly completed
- Manage helpdesk support system
Qualifications
- High School Diploma and/or Related discipline in Helpdesk support
- Certifications, training programs plus computer knowledge and experience can be sufficient. An Associate’s degree in the computer field is preferable
- Computer knowledge
- Must be able to problem-solve and have the patience and confidence to repeatedly instruct people on the steps to take to solve computer problems
- Interpersonal skills are required. Must have the ability to listen and ask questions to diagnose and solve computer issues
- Strong written/documentation skills are required to write manuals and e-mails
- Ability to work both independently and with a team
- Ability to learn new skills
Additional Information
We Offer:
- Medical, Dental and Vision starting the 1st of the month following 30 days of employment
- 2 Weeks’ starting Vacation per year. Increasing based on years of service with company
- 12 paid Holidays and 2 Floating Holiday
- 401K with a Company Match
- Company Paid Life Insurance at 1x’s your annual salary
- Leadership development and training for career advancement
- Tuition assistance and Forgiveness for you and your family up to 100% depending on program
