Operations Associate

About Uniting Voices Chicago

Uniting Voices Chicago provides transformative programs through partnerships with over 80 schools, 12 community-based after-school music programs, Dimension, an ensemble for singers with changing or changed voices, and the world-renowned Voice of Chicago. As a national and international touring ensemble, Uniting Voices Chicago has performed for dignitaries such as former President Barack Obama, Nelson Mandela and former Chinese President Hu Jintao and with artists such as Chance the Rapper, Yo Yo Ma, Andrea Bocelli, Beyoncé and Celine Dion.

Uniting Voices Chicago is a civic treasure and model for urban music education with more than 75 percent of youth able to access its programming free of charge.

About the Role

The Operations Associate provides administrative and logistical support for the activities of Uniting Voices. This person manages Uniting Voices’ downtown Chicago office and serves as the first point of contact for the public. They combine the human touch and the use of technology for effective operations. The ideal candidate is meticulously organized and takes pride in creating a welcoming and functional space. Reporting to the Chief Operating Officer, the Operations Associate finds joy in supporting a broad range of staff and stakeholder needs.

Note: This is an in-person role, five days a week, with reasonable flexibility.

Key Responsibilities

Office Management

• Serve as liaison to the Chicago Cultural Center/City of Chicago Department of Cultural Affairs and Special Events to manage facilities (reserving and setting up rooms, attending building meetings, managing keys and fobs, etc)
• Maintain and manage purchase of all program and office supplies including leased equipment and maintenance agreements
• Collect and distribute office mail
• Coordinate both on-site and off-site storage
• Ensure organization and cleanliness of space, coordinating with building maintenance as needed
• Coordinate print jobs and supply pick-ups for field staff
• Manage staff parking passes

Operations

• Serve as first point of contact for all organizational inquiries; answer main phone line and respond to info@unitingvoiceschicago.org emails
• Support Marketing team through a rotating schedule for social media monitoring and engagement
• Work with VP, Finance toward collecting receivables through outreach to customers
• Support human resources functions, such as job postings, onboarding and offboarding needs, staff celebrations such as birthdays, work anniversaries, and parties
• Coordinate supplies needed for tours and concerts

Systems Support

• Manage relationship with IT managed services provider; assist staff with technology-related matters including hardware purchases and software licensing
• Serve as administrator of Google workspace
• Serve as power user of Salesforce, the organization’s unified customer relationship management system; update user accounts, build events, update program registrations, manage payments, merge duplicate accounts, etc.
• Serve as liaison between Salesforce users and external consultants; secure supplemental support for new features, customizations, integrations, reports and dashboards as needed
• Maintain program participant data and communication groups

Qualifications

• Minimum of 2 years of administrative experience
• Impeccable organization, initiative and adaptability
• Prior use and proficiency with Salesforce
• Familiarity with Google Suite and comfort in utilizing new technologies
• Strong public service focus and cultural competence
• Spirit of service and joy in mobilizing staff, singers, families, partners, supporters toward shared success
• Passion for the Uniting Voices mission to inspire and change lives through music

What it's like to work at Uniting Voices Chicago

Sincerely, we’re a family. We get it done while having fun. At Uniting Voices Chicago, we’re all working toward a colorful, peaceful, equitable future—and that feels good. We share a passion for music and the vast potential of young people.

In addition to work you can believe in, Uniting Voices Chicago offers the following perks:

• Unlimited paid time off, including 8 state holidays and company-wide two week winter break.
• An array of health insurance options with generous subsidy of premiums. We also offer vision plans, short and long-term disability insurance and life insurance.
• A retirement plan with matched contributions up to 3 percent after a year of employment.
• A pre-tax commuter program that allows you to save on public transportation and parking.
• And more!

“OTR” LIFE EXPERIENCE:

We know that many of your most character-building experiences — where resilience, grit and grace were required to persevere — do not show up neatly on a resume. So, we want to hear some of those “OTR” (“off the resume”) moments for you. In order to be on the Uniting Voices Chicago team, EQ (Emotional Intelligence) is not a nice-to-have…it’s a must. So, show us your EQ.

A NOT-SO-FUN FACT:

We know research tells us that while men apply to jobs when they meet an average of 60 percent of the criteria, women and people of color tend to only apply when they feel they’ve checked every single box. If you are unsure that you’ve checked every box in these descriptions, but you think you have what it takes to enhance the Uniting Voices Chicago as we grow our team—we want to hear from you.

How to Apply

Interested candidates should send a resume and cover letter to jobs [at] unitingvoiceschicago [dot] org, with the job title in the subject line. No phone calls, please.

Uniting Voices Chicago is an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, disability, or veteran status in admission or access to, or employment in, its programs and activities.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Payment frequency:

• Paid biweekly

Schedule:

• 8 hour shift
• Monday to Friday

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Chicago, IL 60602 (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $40,000 - $50,000