Teller Float

Job Title: Teller Float

Job Type: Full Time

Reports to: Branch Manager

Be a valued part of our Unity Experience.

Our employees embrace ideas, share openly and honestly, and believe in meaningful work for all. We are innovative, we encourage, we collaborate, we are authentic, and we live in a care culture. Our work environment is a trust-based, collaborative, open, transparent workspace where our bankers feel good and do good. Each employee builds their own sense of pride and ownership for what we do, taking responsibility for their roles and duties. Employee engagement and customer experience are always at the forefront of all we do.

At Unity Bank, we are proud to be a community bank, at the heart of every community we serve. We feel strongly that when our customers choose Unity Bank, our customers are investing in and strengthening our communities; funding local farmer’s seeds, opening doors on main street, and unlocking opportunities for our neighbors.

Every customer is unique. We value each conversation. We listen to our customers; we are curious, and we connect. We build relationships. We aspire to deliver high quality personalized service that our valued customers need and want. We feel the deep understanding and passion to deliver solutions that truly make a difference. We help people achieve their dreams. We share our Unity Experience with all.

General Summary: Responsible for demonstrating service excellence in accordance with Unity’s Vision and Mission statements: Our mission is to help people achieve their dreams. Our Vision: Be the bank that connects people: employees, customers, community. Our core values: respect, honesty & integrity, satisfaction and enjoyment.

The Teller serves as one of the Bank’s primary front-line customer service representatives and is responsible for delivering exceptional service to customers. Building long-term relationships with customers and cross-selling them our products and services will lead to an excellent customer experience. In addition, this position will be proactive in assisting customers to adopt new technologies, while maintaining our high service standards, as the retail delivery system continues to evolve.

Principal Responsibilities & Duties:

• Serves as first point of contact to create an exceptional customer experience and promotes a level of care that makes customers feel welcomed, significant and engaged. For example, the Teller should be able to greet the customer by name as they enter the bank branch and direct them to the correct area of the bank to conduct their business.
• Listens to customer questions and concerns and solves issues, as appropriate, or directs to proper department for resolution.
• Creates customer awareness of product and or service promotions, specials, etc. through interactions with customers.
• Understands the Bank’s products and services and builds long-term relationships with customers as a foundation to cross-sell our products and services by identifying customer needs and referring business to other bank departments.
• Identifies potential customers through networking, customer referrals, or other means and refers them to the appropriate area within the bank.
• Performs daily administrative duties within set processing timeframes, like customer account transactions, accurately disbursing cash, processing loan payments, balancing, scanning proof work and other documents, and entering data into teller system.
• Backs up other departments as necessary or as requested, to help manage overall efficiencies in the organization.

Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Health insurance, Health savings account, Life insurance, Paid time off, Referral program, Vision insurance

Supplemental Pay: Bonus pay

Working Conditions: Bank/office environment, secure, comfortable working conditions. May be required to travel to/from branch offices, corporate office, and other facilities

This is a position for which:

• Military experienced candidates are encouraged to apply
• Job seekers of all ages, including older job seekers are encouraged to apply.
• Applicants with disabilities are encouraged to apply.

Unity Bank is an Equal Opportunity Employer