What are the responsibilities and job description for the Laboratory Client Services Specialist position at UnityPoint Health?
Coordinates, conducts and performs all Client Service operations including call backs for missed tests, add on tests, transcribing outpatient orders in EMR, coordination with Ambulatory Informaticist regarding provider preference lists, faxing results, and maintenance and filing of PKUs/Neonatal screening. Perform duties under the direct supervision of the Manager, Laboratory Logistics, and Outreach. Assists all members of the Laboratory Team at Rock Island, Moline and Bettendorf.
Why UnityPoint Health?
- Culture - At UnityPoint Health, you Come for a fulfilling career and experience guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits - Our competitive program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you're in.
- Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development - We believe equipping you with support and is an essential part of delivering a remarkable employment experience.
- Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.
Responsibilities
Customer/Client Services * Interact professionally over the phone and in person with patients, health care staff, physicians, and the general public regarding laboratory services, including call backs and rescheduling for missed laboratory tests. * Verbalize appropriately the need for recollection of laboratory specimens and add on tests * Communicates to patients and staff of laboratory values and review of "read back values" to ensure that values (Critical Values) are exactly communicated and understood * Educates patients and answers questions regarding laboratory practices and procedures * Transcribes outpatient orders in electronic medical records (EMR)
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Basic UPH Performance Criteria * Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines. * Demonstrates ability to meet business needs of department with regular, reliable attendance. * Employee maintains current licenses and/or certifications required for the position. * Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare. * Completes all annual education and competency requirements within the calendar year. * Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
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Qualifications
Education:
- High School Diploma, or GED. Preferred: Phlebotomy certification
Experience:
Office Experience or Customer Service Experience. Preferred: Medical Office Experience, Phlebotomy Experience, Laboratory Specimen Processing, Experience with computers, Electronic Medical Records
- Area of Interest: Laboratory;
- FTE/Hours per pay period: 1.0;
- Department: Laboratory- RI;
- Shift: 1st 830-5, M-F.;
- Job ID: 142543;
